Relationship Manager- Graduate Trainee at SunCulture Kenya Ltd

Details:

Position Summary

Reporting to the Head of Credit, for this six months engagement, the ideal candidate  will ensure proper management of the PAYG portfolio. This includes having a thorough knowledge of where his/her customers are based to having their primary and secondary data essential for client management. Being the voice of the company to the customer s/he will be managing and providing advisory services to clients from when the customers purchases SunCulture product to when they affect the final payment of the product.

Does this sound interesting? If so, are you looking to;

• Relationship Management
  • Act as coordinator of relationship between Client and SunCulture with a focus on the long term
  • Monitoring of client portfolio by making follow up calls and sending Texts and IVR
  • Gathering client feedback on PAYG program and communicating the feedback to all relevant persons
  • Monitor and manage loan repayment activities of own portfolio.
  • become the main point of contact and coordinator of services for PAYG Portfolio Client, monitoring their portfolio and making follow up calls and sending text and IVR as and whenever required.
  • Ensure all clients in your portfolio are issued with a contract upon being enrolled on the scheme and a receipt upon completion of payment.
  • Data Collections and Analysis
  • Perform interviews (& document findings) with clients in your portfolio to assess motivations behind their buying behaviors
  • Collecting all the primary and secondary data of all the assigned clients in your portfolio .Through survey identify potential clients that could benefit from PAYG financing scheme.
• Portfolio  Management
  • Audit all PAYG customers and assess their credibility before recommending them for approval to benefit from the scheme
  • performing the Credit Assessment Process and ensure customer due diligence is done before enrolling the customer on PAYG Business model
• Agronomy Support Services
  • Provide Agronomy  Support service to all the customers  through frequent communication and providing agronomy support to all the customers at least until the first harvest of their crops
  • Conducting research through the existing clients and identify the agronomy support needs for the farmers and solutions to their problems.
  • Actively participate in all agronomy pilots and innovative technology  and communicate new findings to all where applicable.

Good, so you are interested in the organization and what the role entails. But, do you have what we are looking for?

• A Degree in Agronomy or related course
• Evidence of well-developed organisational skills and the ability to meet deadlines
• Integrity and ability to work in consumer finance with small scale farmers across Kenya
• Sound verbal communication skills including the ability to negotiate respectfully and communicate rationale for decisions made.
• Self-starter and a functional problem solver
• Demonstrated ability to follow policy and procedures.
• Sound judgement, analytical and decision making skills.
• Accuracy and attention to detail.
• Demonstrated ability to quickly learn new systems and processes.    
• Experience in working with targets and strict deadlines
• Demonstrated commitment to service excellence.
• Computer literacy