Duty Controller.Cargo Ramp Services at Kenya Airways

To ensure and maintain a healthy, safe, Secure and working environment, in compliance with the relevant industry regulatory and legislative requirements, company procedures, regulatory authorities and requirement of the customer airlines regarding cabin appearance.

 Responsible for daily oversight for Ramp services delivery. Ensure an efficient planning of Ramp resources and oversee the overall delivery of ramp services at the HUB.

KEY ACCOUNTABILITIES/RESPONSIBILITIES

• Promote a positive safety culture.
• Pre-shift planning and adherence to the plan.
• Ensure that Company standard operating procedures and Customer Airlines processes are always adhered to.
• Ensure on-time departure without compromising safety.
• Support the various ramp activities and ensure delivery within agreed SLAs.
• Prepare and distribute daily reports for management consumption.
• Enforce high discipline among team member by leading by example.
• Ensure and maintain a healthy, safe and secure working environment in compliance with company procedures, regulatory authorities and requirements of customer airlines.
• Constantly review and adopt reasonable measures to improve safety and minimize risk and hazards at the ramp.
• Assist in performance of risk assessments and updating the risk register.
• Implement KQ WAY principals and best practices.

COMPETENCIES

• Ability to lead, motivate and guide a team
• Team player
• Customer focused
• Good communication & interpersonal relationship skills
• High level of integrity
• Self-driven
• Confident, decisive & proactive

Qualifications

• University Graduate / hospitality diploma or “O” level min Grade C+
• Computer literate
• Experience in airport ramp operations
• Previous working experience in hospitality environment, an added advantage
• Knowledge in Weight and balance
• DGR awareness
• Excellent Knowledge of KQ product