Agent Relationship Representative at Koko Networks

Your Role

As Agent Relationship Representative (ASR), you will help KOKO maintain a robust retail network by recruiting, on-boarding, and ensuring agent success. Your key responsibilities will include business development, relationship management, market intelligence, and KOKO Cooker sales in an assigned territory. You will need to achieve set targets related to both building and maintaining satisfaction of our Agent network.

What You Will Do

• Recruit KOKO Agents based on set selection criteria in your assigned territory
• Drive the growth of KOKO products and services via existing Agent network
• Conduct scheduled and ad hoc Agent training in KOKO hardware and software functionality and product benefits
• Ensure Agent compliance with KOKO processes and procedures
• Facilitate Agent installation, contracting, merchandising, renewal, and de-commissioning
• Identify risks in assigned territory and proactively manage and report incidents and business concerns
• Generate daily, weekly, monthly, quarterly, and yearly reports
• Execute KOKO Fuel and KOKO Cooker sales programs
• Address agent questions and concerns to ensure satisfactory issue resolution
• Give voice to KOKO agents by understanding and reporting recurring questions and issues
• Communicate openly and honestly with KOKO agents
• Build, manage, and maintain strong, positive agent relationships

What You Will Bring to KOKO

• Degree from an accredited University, preferably in a business-related area of study
• 1+ years of work experience, preferably in a relationship management or other customer-facing role
• Excellent interpersonal and sales skills
• Excellent planning and organization skills
• Ability to work under pressure and with minimum supervision
• Empathetic customer orientation and ability to adapt and respond to challenging situations
• Excellent written and oral communication skills
• Proficiency with Gmail and Google Suite (Docs, Sheets, Slides)
• Ability to multi-task, prioritize, and manage time effectively

KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!