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Influx Recruitment

About Influx

We build full-service support teams that flex and scale monthly, enabling companies to deliver fast, high-quality support experiences, 24/7.

We operate out of 8 countries to deliver 24/7, fast resolutions for our clients. Our recruiting and management engine can deliver 200+ trained age... read morents in one month.

Companies work with us to scale their support operation quickly while improving key metrics such as response to resolution, CSAT, NPS and revenue per customer.

Our service comes fully managed. We use a three part management system to ensure consistent high performance from all of our agents.

Influx Jobs in Kenya

117 vacancies

      • Technical Support Agent (Tier 2) at Influx

      • About the role: We are seeking a dedicated and experienced Technical Support Agent to join our team. In this role, you will play a vital part in providing advanced technical support, performing
        • 12 August

      • Technical Support Agent at Influx

      • About the Role As a Technical Support Agent, you will be the first point of contact for merchants, troubleshooting a wide range of complex issues within the e-commerce landscape. You will play a
        • 30 July

      • Technical Support Agent (L1) at Influx

      • About the role: We are seeking a dedicated and experienced Technical Support Agent to join our team. In this role, you will play a vital part in providing advanced technical support, performing
        • 30 July

      • Technical Support Agent (L2) at Influx

      • About the role: We are seeking a dedicated and experienced Technical Support Agent to join our team. In this role, you will play a vital part in providing advanced technical support, performing
        • 30 July

      • Customer Support Agent (SaaS and VoIP) at Influx

      • Role Overview We are looking for Customer Support Agents who are customer-focused, tech-savvy, and passionate about solving problems. In this role, you will be the first point of contact for our
        • 09 July

      • Customer Service Representative at Influx

      • Role Overview We are looking for sales-oriented, voice-capable agents who are tech-savvy, detail-oriented, and passionate about music and audio technologies. This role combines customer interact
        • 27 May

      • Customer Service Agent - CSA at Influx

      • ESSENTIAL DUTIES Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues Full understanding
        • 12 May

      • Customer Service Representative at Influx

      • Key Responsibilities: Acknowledge and resolve customer complaints, requests, and issues effectively and efficiently. Provide accurate information about our products and services to customers.
        • 29 April

      • Customer Service Agent - CSA at Influx

      • About the job Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and ma
        • 28 April

      • Customer Sales Agent at Influx

      • Responsibilities Responsibilities include, but are not limited to: Providing a high level of customer service to customers via inbound calls and emails Thoroughly research and reply to requ
        • 21 April

      • Technical Support Agent at Influx

      • What You'll Do: Handle 100 tickets per day. Provide basic helpdesk support. Document solutions and procedures in knowledge bases (KBs) and FAQs, and maintain them by keeping them updated
        • 17 April

      • Technical Team Lead at Influx

      • We are looking for a Technical Team Lead to oversee a team of Technical Support Agents supporting our client whose a leading managed WordPress hosting platform. This role is ideal for someone who c
        • 26 March

      • Customer Service Agent - CSA at Influx

      • We’re looking for detail-oriented and thoughtful people to join our team. You’ll be tasked with answering customer questions through calls and need to be able to think on your own, communi
        • 25 March

      • Customer Service: IT Expert at Influx

      • We are seeking an IT Expert to support our dental 3D scanning partners. You will handle complex technical escalations and provide multi-channel support for Windows devices and proprietary software. Yo
        • 09 February
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