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  • Posted: Aug 27, 2019
    Deadline: Sep 1, 2019
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    World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice.
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    ICT Graduate Internship

    Job Description:

    The function of the position of IT Graduate Intern (office support) is specifically for the provision of efficient IT and telecommunication solutions on a day-to-day basis to users.

     Responsibilities:

    • Operate an IT helpdesk for rendering prompt, professional and friendly assistance to users who report different ICT incidences and problems. To provide first-level IT Help-Desk Services to end-users.
    • Provide first level hardware diagnosis and co-ordinate the operational aspects of hardware maintenance and servicing of all computer equipment.
    • Install, maintain and upgrade computer equipment, software and peripherals in accordance with World Vision standards. This task includes ensuring that all computer software and antivirus applications are up-to-date.
    • Assist in development of necessary in-house capacities for the efficient use of IT and telecommunication resources.
    • Liaise with information systems team on the management and implementation of ICT Projects.
    • Provide technical support to workshops and meetings onsite and off-site including preparation, installation and operation of equipment.
    • Maintain inventory for all IT and Telecom equipment and provide regular updates to the ICT officer Customer Support.
    • To offer basic IT support services to all users, while undertaking administrative tasks related to ICT.
    • To provide in conjunction with the ICT Coordinator installation, configuration, servicing and maintenance of IT equipment and training of National Staff
    • To maintain the IT Assets and Consumables database.
    • Maintain the IT database; update the database whenever there is a change
    • Provide first-level IT support services: troubleshooting and resolving end-users IT issues
    • Participate in undertaking quarterly inventorying of IT equipment
    • Regular Servicing and maintenance of ICT equipment, which will include: cleaning and blowing dust; anti-virus update and scanning
    • Training National staff on computer basics and applications
    • Ensuring that only authorized people can access the office network facilities

    Qualifications: 

    • Educational level required: University degree in computer Science, or equivalent plus Microsoft MCSE and / or Cisco CCNA Certification.
    • Technical Training qualifications required: Microsoft MCSE or Cisco CCNA qualification
    • Experience: Experience in computer systems (LAN, WAN TCP/IP connectivity, E-mail, application and user support domains)
    • Experience in radio communication technologies (VHF, HF, etc..) and satellites
    • Experience with ITIL processes

    Working Environment:

    • Work environment: Office-based
    • On call: When required.

    Method of Application

    Interested and qualified? Go to World Vision Kenya on careers.wvi.org to apply

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