Software Quality Assurance Engineers at Compulynx Ltd

Job Description

Key Roles and Responsibilities

• Taking ownership of technical issues, and working with the relevant teams to resolve more advanced issues when necessary
• Resolving escalated customer complaints without the need for team lead intervention
• Provide training to customers on the company software and product as part of the talent transformation
• Respond to partner and customer inquiries through email and telephone and travel to client site when necessary
• Oversee and follow-up on open customer issues.
• Develop customer relationships through professional, dependable and accurate interactions.
• Deliver company products and licenses to customers.
• Track customer issues, coordinating with Helpdesk and aim to reduce the number of software tickets
• Be flexible and available to respond to critical customer issues outside business hours.

CANDIDATE REQUIREMENTS:

• The candidate must be flexible enough to work for extra hours when called upon.
• The candidate should have a Degree in IT, BSc. or a related field.
• At least 2-year experiences in support or similar role in software
• Certification in SQL Server Database (2008-2012), Java, C++, C#, Linux will be an added advantage
• Candidate should be detail-oriented, able to meet strict deadlines and able to work under pressure and with minimal supervision.