ICT Technician - Tech For Livelihoods , Kakuma (Re-advertised) at Action Africa Help

Department: Livelihoods

Reports to: ICT/Innovation Technician

Duty Station: Kakuma village 3

Purpose of the job

ICT Technician- Tech for livelihoods is to provide basic technical support to Tech for Livehoods workers in all areas related to personal Computers (PC), basic PC related hardware/software, E-Mail (web-based email systems), network and Internet services for its IT labs at Kakuma 3 and Kalobeyei. User support includes, basic Gmail, yahoo, etc., account administration. S/he provides end user assistance in-person at IT labs in these locations.

Key Responsibilities/Roles:

• Provide the necessary support to IT Lab users to access their online accounts. This include troubleshooting login issues, internet connectively, laptop power issues etc.
• Provides technical support to users for IT related hardware and software.
• Ensures the daily optimal performance of all computer systems in the labs.
• Keeps individuals informed as to the status of their request for IT assistance.
• Completing duties mutually agreed upon and assigned by the supervisors;
• Other duties as assigned

Competence and requirement

• Must be a Kenyan citizen
• Certificate in Secondary Education
• Diploma in IT or related course.
• A minimum of 1 year in technology support environment.
• Previous experience in NGOs highly desired.
• Ability to travel to other office locations in Kakuma, as needed.
• Experience in Internet usage and applications, Microsoft Windows and Office Applications.
• Written and spoken fluency in English.
• Availability to work occasional after-hours and weekends for IT support at the IT Labs.
• Be proficient in computer skills.
• Experience working with end-users on new feature deployments, including testing and training cycles will be an added advantage.
• Ability to work under minimum supervision.
• Ability to troubleshoot user problems in 2-step login into their online emails accounts