Automotive Service Advisor at Alternate Doors

Job Description

Our Client in the automotive industry is currently looking to hire a Service Advisor – Automotive.

Responsibilities

• Greet customers when they arrive at the parts and service center, schedule service appointments and direct them to an available mechanic
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Writing service orders and descriptions of problems and repairs in job cards
• Provide customers with in-depth information about the repairs that will be done to the vehicle
• Answer questions about service outcome (after consulting with mechanic if necessary)
• Estimating the cost and time needed for repairs
• Handling customer concerns, comments and complaints
• Manage and oversee the service center’s workflow and scheduling
• Call customers to inform them of changes in service, or to let them know when their vehicle is ready for pick-up
• Inspection and scrap metal collection
• Test driving the vehicles to confirm service repairs

Qualifications

• Diploma in mechanical engineering
• At Least 2 – 3 years work experience with extensive knowledge of automotive industry and parts
• Excellent communication and organizational skills
• Well groomed and highly presentable
• Ability to communicate equally well with mechanics, customers and senior management
• Experience in interacting with insurance assessors