Motor Technician at Sheer Logic

Job Description

• To provide a technical and diagnostic service within the service department
• To advise mechanics on methods of accomplishing repairs where necessary
• To utilise modern diagnostic equipment to maximum in effecting vehicle service and to interpret findings
• To discuss service details with customer as required
• To accomplish servicing of electronic equipment as required
• Responsible for:- Advice and support to mechanics on technical matters and providing advice generally
• Relationships with:- Service Manager and Foreman, Mechanics, Customers and Sales Staff

Objectives & Key Tasks

Improved profitability

• To carry out fault diagnosis to aid and speed vehicle servicing
• To ensure diagnostic equipment is used in target of vehicle examinations
• To take all steps to ensure servicing of vehicle, remains within target of manufacturers’ time

Customer Service

• To ensure faults are accurately diagnosed to customers’ satisfaction
• To discuss matters with customers as required and provide lucid explanations
• To co-operate in vehicle care and safety whilst dealing with vehicles
• To ensure vehicles are returned to customer after service in neat, clean condition

Cost Control

• Ensure diagnosis leads to most cost-effective and accurate remedy to fault or customer complaint
• To be always ready to give advice or use techniques which ensure quality but save time

Staff

• To provide a fault finding and systems diagnostic service on motor vehicles to aid and speed the work of mechanics

Administration

• To complete forms and documentation included in the company’s service routine
• To draft and prepare any reports required

Communications

• Maintain effective liaison with Service Foreman
• To ensure that all instructions to mechanics are clear and understood
• To ensure that any communication with customers is clear and fully answers queries raised

Marketing

• To be prepared to make suggestions and give advice regarding any special promotional campaign
• To take part, if required, in such campaigns

Finance

• To make recommendations only on plant and equipment

Qualifications

• To have served a full apprenticeship in the motor trade.
• To have completed a full technological course of further education.
• To have gained all-round experience and training on manufacturer’s range.
• To demonstrate leadership qualities.