Learning and Knowledge Management Lead at John Snow Inc (JSI)

Please note that applications will be reviewed on a rolling basis so you are encouraged to apply early if interested in the position.

About the HCD Exchange

The HCD Exchange is a community of implementers, funders, designers, and evaluators committed to advancing learning and practice related to the integration of human-centered design (HCD) and adolescent sexual and reproductive health (ASRH) in low-resource settings. The HCD Exchange was launched in 2018 and is entering its next phase. Over the next two years we are excited to expand the community of partners and actors who are reaching and engaging youth effectively through HCD to improve ASRH programs and outcomes. Together, we will generate tools and learning across the community and build capacity and networks that advance our practice in this new and exciting area of global health. Our Youth Leadership Hub will guide our work and catalyze partnerships with young people and youth-focused service providers and advocates.

About the HCD Exchange Hosts

JSI Research & Training Institute, Inc. (JSI) and inSupply Health, Ltd. have joined forces to host the HCD Exchange and engage the ASRH/HCD community in advancing practice and building a robust ecosystem of dedicated actors. JSI is deeply committed to improving the health of individuals and communities, working for over 40 years in partnership with people, their communities, organizations, and governments to advance health outcomes and build responsive health systems. inSupply Health, Ltd. (inSupply) an East African JSI affiliate, cultivates locally grown solutions and builds capacity to strengthen health systems and supply chains and to improve people’s access to quality, affordable health services and products in Africa. inSupply’s team of African professionals co-design solutions with clients and communities, embedding HCD approaches in implementation models and deploying innovative methods for reaching youth, such as gaming platforms. inSupply also empowers young professionals through internships and placements. The HCD Exchange is co-funded by the Bill & Melinda Gates Foundation, William & Flora Hewlett Foundation, and Children’s Investment Fund Foundation.

JSI and inSupply are recruiting an experienced Knowledge Management (KM) and communication professional to join our team as the Learning and Knowledge Management Lead. The Learning and KM Lead will work closely with the HCD Exchange Director to build and operationalize the communication and KM vision, strategy, and processes, and will be responsible for managing all areas of the Exchange’s communication and KM efforts.

• Lead, develop, and implement targeted communication and KM strategies that promote the objectives of the HCD Exchange, facilitating better learning and sharing through the community of practice (CoP) network and with the wider health and design community.
• Identify appropriate communication goals for the Exchange and build an appropriate communications, outreach, and engagement strategy to achieve them. Create and manage a work plan to operationalize the strategy’s implementation.
• Develop appropriate key messaging that resonates with target audiences, including ASRH practitioners, youth, policymakers, and the international public health community.
• Manage the overall implementation of the strategies, monitor progress, and report to donors and Exchange staff.
• Identify and facilitate appropriate technical exchanges and learning opportunities
• Manage the HCD/ASRH Resource Directory
• Coordinate the learning agenda for the Exchange
• Collaborate with Exchange staff and other ASRH stakeholders to develop tools, information products, and other learning materials
• Develop dissemination lists to keep all target audiences and key stakeholders informed of the Exchange’s activities

Professional daily operation of the HCD Exchange

• Serve as the primary point of contact and responsible for the day-to-day management of the CoP, including handling inquiries, vendor relations, KM/comms activities, and analytics tracking.
• Oversee the listserv and membership relationships, including moderated discussions, member inquiries, etc.
• Manage communication and workflow between DC and Kenya
• With the HCD Exchange Director, ensure the development and implementation of work plans against all donor requirements
• Collaborate with existing and cultivate relationships with new stakeholders (members, funders, operations team, potential funders, advisory board members)
• Report progress and achievements to Exchange team and relevant stakeholders
• Oversee website updates and management of social media
• Provide technical KM/Comms support to other Exchange staff
• Manage the Youth Communications Officer and Communications Consultant

• BA in Information Management, Communications, or Education Technology. Masters preferred
• 7+ years of experience in knowledge management, communications, and learning
• Experience managing online/virtual communities and learning exchanges and networks
• Experience with various learning methodologies that can be applied to the Exchange
• Strategic thinker who is detailed oriented
• Strong collaborator and team player
• Excellent verbal and written communication in English
• Experience with global health and ASRH programming a plus
• Experience providing assistance in designing and implementing KM approaches appropriate to low-resource country contexts; conducting workshops and trainings; overseeing website development, content management and supporting the IT needs of a project; and implementing the use of new and emerging technologies
• Deep experience and versatility with digital tools and platforms for knowledge management, interactive community engagement, and content management (Wikis, Moodle, WordPress, Google Classroom, etc.)
• Knowledge of HCD principles and methodology preferred
• French language a plus