Account Handler - Front End Finance (Receipting & Allocations) at NCBA Group

PURPOSE OF THE ROLE

The job is expected to ensure that credit control procedures are adhered to, and collection of overdue debts is managed efficiently. The job holder is expected to work with the CFO and the Credit Control Manager where he will be guided by the credit policy and market trends and practices.

The position ensures AIG Kenya collects all the cash due to it on time to improve cash flow.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Credit Control Operations:

Premium Receivables and Co-Insurance (Commercial and Consumer)

• Management of Open Receivables Key Performance Indicators within allocated Portfolio:
• Dunning and Cancellation
• Re-Aged Premiums (Instalment agreements)
• Query Management processes with brokers, branches, profit centers, policy servicing and all other stakeholders
• Setup meetings (War Rooms) with profit centers to ensure regular communication and common understanding of credit control issues.
• Broker Account reconciliations (Liaise with brokers regarding discrepancies in premiums received)
• Item Count (Write offs, Open contra items)
• Cash Position and query management (Unallocated cash, Standalone Cash and Unidentified cash)
• FASS position (Alignment and delivery of Local and Global targets)
• Global Live Ledger (Update, maintenance and Housekeeping) Disbursements managed within SLA (Broker, Agents -Commission, Admin Fees, Policyholder Refunds)

Cash Receipting and Application

• Premium receipting
• Premium confirmation for Claims and Renewals Cash Allocation on appropriate systems
• Query management
• Identify process failures and training requirements.

Customer Servicing

• Adherence to Profit Centre, Broker, Policy Holder Servicing SLA's
• Customer Complaints Handling

Audit and Compliance

• Ensure adherence to Credit Control Policy and Procedures
• Ensure adherence to Adherence to L2SOS, Accounts Receivables SLA
• Ensure adherence to Cancellation / Dunning procedures.
• Ensure adherence to audit requirements.
• Ensure adherence to regulatory and compliance requirements.

QUALIFICATIONS:

• A Finance Degree Graduate
• Professional qualification - CPA (K) 2 or ACCA level 1.
• Show progress towards Membership to the Institute of Credit Management.
• Must have intermediate to Advance Excel skills,

EXPERIENCE:

• Minimum 2 years credit control experience, preferably in an insurance environment.
• Experience in Finance, including reconciliations.
• Auditing experience is an added advantage

SKILLS AND COMPETENCIES / LEVELS

• Time Management Skills - ability to handle multiple priorities, organize work and meet deadlines.
• Attention to detail.
• Strong Administrative and personal organizational skills
• Effective communication skills and all levels of the business
• Strong team player