Account Manager – Cross Border Payments at Equity Bank Kenya

Job Description​  

Reporting to the Head IMT & Remittances, The Account Manager IMT will facilitate; New partnership onboarding initiatives for Equity Group, Business & Operational support to the partners.  The role’s objective is to grow Equity Group’s presence in the Money Transfer space. This role is responsible for partner support from end to end across the subsidiaries.  

Responsibilities  

• Onboard, manage and facilitate Partnerships with IMT Remittances providers. 
• The main point of contact between the group and IMT Remittances Partners 
• Identify, propose and manage individual money transfer partnerships and their contributions 
• Work closely with Compliance and Legal Teams to ensure due diligence conducted on the Money Transfer Service providers is above board. 
• Work closely with the technical teams to ensure systems are available and working. 
• Anticipate market developments, trends and identify business growth opportunities 
• Working with Internal Teams to accomplish marketing and business development objectives by planning developing implementing and evaluating advertising and marketing initiatives and developing field business development action plans 
• Work with the other stakeholders in the bank to ensure 360 support of the cross border services i.e Treasury team, Reconciliation and Settlement, Finance and Operations, Risk and compliance, marketing. 
• Support MT product training within the banks network. 
• Ensure adherence to policies and procedures. 

Qualifications

Qualifications and Education Requirements 

• A business-related Degree from a recognized University. 
• 2- 3 years working Experience within the Bank. 
• Excellent verbal communication skills. 
• Professionalism with a definite sense of purpose. 
• Maintains a people- first attitude. 
• Prior experience in a Payments role is an added advantage. 

Key Deliverables (KPIs): 

• Growth in the Partnership network 
• Ensure SLA in Partner onboarding process is achieved 
• Compliance with partner requirements 
• Partner support and customer service 
• Growth in transaction volumes and count as a secondary result 
• Growth in departmental income