Account Manager – ISP at Corporate Staffing

• Our client is a Start-up in the ISP space and they are looking to hire an Account Manager who will be responsible for managing and nurturing client relationships while contributing to the growth and success of the company. Your primary responsibility will be to build strong, long-lasting relationships with new and existing clients and to identify opportunities for upselling, cross-selling, and providing exceptional customer service.

Key Responsibilities:

Client Relationship Management:

• Build and maintain strong relationships with existing clients.
• Act as the primary point of contact for clients and address their inquiries and concerns promptly and professionally.
• Sales and Business Development:
• Identify new business opportunities and work towards expanding the client base.
• Develop and execute sales strategies to meet or exceed sales targets.
• Prepare and deliver sales presentations to prospective clients.

Account Management:

• Understand each client’s unique needs and requirements.
• Work closely with technical and support teams to ensure clients’ services are delivered as promised.
• Manage and monitor service delivery and escalate any issues to ensure client satisfaction.
• Market Research and Analysis:
• Stay updated on industry trends, market conditions, and competitive offerings.
• Provide market intelligence to the management team for informed decision-making.

Reporting and Documentation:

• Maintain accurate and up-to-date records of client interactions and transactions.
• Prepare regular reports on sales activities, revenue, and client feedback.
• Customer Support and Issue Resolution:
• Assist clients in resolving service-related issues and coordinate with technical support teams to ensure prompt resolution.
• Follow up with clients to ensure their satisfaction and address any concerns.
• Any other duties as requested by management.

Qualifications and Skills:

• Bachelor’s degree in business, marketing, or a related field.
• Proven experience in sales and account management within the ISP industry.
• Strong understanding of ISP services, networking technologies, and internet solutions.
• Excellent communication and presentation skills.
• Results-oriented with a track record of meeting or exceeding sales targets.
• Ability to work independently and as part of a team.
• Strong negotiation and problem-solving skills.
• Proficient in using customer relationship management (CRM) software.

How to Apply:

If you are up to the challenge and possess the necessary qualifications and experience, send your CV only quoting the job title on the email subject (Account Manager – ISP) to jobs@corporatestaffing.co.ke by 20th November 2023.