Admissions Officer at Aga Khan Education Service, Kenya (AKESK)

Role Summary
The Admissions Officer manages the end-to-end student admissions process, ensuring a seamless and professional experience for prospective families. The role involves handling enquiries, coordinating assessments, maintaining accurate student records, and supporting enrolment and transition processes. By ensuring data integrity, effective communication, and adherence to admissions policies, the Admissions Officer contributes to informed decision-making, efficient operations, and continuous improvement in admissions systems while upholding the Academy’s standards and values.

Key Responsibilities:

Student Recruitment and Admissions Management:

• Receive and respond to enquiries from prospective families, providing accurate information on programmes, admissions criteria and fee structures.
• Conduct campus tours and present the Academy professionally.
• Capture and maintain accurate data for prospective students to support admissions tracking and reporting.
• Follow up with families via calls and emails to maintain engagement throughout the admissions process.
• Coordinate and facilitate entrance examinations, ensuring fairness, transparency and efficiency.
• Liaise with school leadership to review entrance exam results and support admission decisions.
• Prepare admission letters for successful applicants in consultation with the Head of Academy and relevant leadership.
• Liaise closely with the Marketing & Communications Lead and Senior Leadership Team to plan, coordinate and support the delivery of key recruitment events throughout the year.

Records and Data Management:

• Maintain accurate and up-to-date student records, including demographic and academic data across platforms such as ManageBac.
• File and archive student documentation in an organized and retrievable manner.
• Prepare transcripts, certificates and official student documents in line with institutional requirements.
• Maintain secure and confidential historical student records.

Communication and Stakeholder Relations:

• Serve as the primary contact for admissions-related communication with parents and prospective families.
• Collaborate with academic and administrative departments to ensure smooth student onboarding and transition.
• Support marketing and outreach activities, including Open Days and admissions events.
• Provide timely updates on admissions statistics and enrolment trends to the Head of Academy and relevant teams.

Compliance, Reporting and Continuous Improvement:

• Ensure adherence to admissions policies, procedures, and regulatory requirements.
• Contribute to the development and review of admissions policies.
• Prepare and submit regular admissions and enrolment reports for decision-making.
• Support initiatives to improve admissions efficiency, stakeholder experience, and data accuracy.

The requirements

Qualifications and Experience:

• Bachelor’s Degree in Communications, Marketing, Business Administration or a related field.
• Minimum of 3 years’ experience in admissions, enrolment management, or administrative roles, preferably in an international curriculum school setting.
• Proficient in Microsoft Office Suite.
• Proven experience in managing data systems, parent relations and documentation processes.