Advanced Oncology Solutions Specialist at Varian

The Advanced Oncology Solutions Specialist acts as the clinical advisor for the customer, working with their account manager to help the customer to envision how they could evolve their department over time through optimal adoption of Varian's platforms, and selling Professional & Clinical Services to ensure that this vision is realized. You will play a pivotal role in aligning our strategic goals with project execution, ensuring that our projects meet the highest standards of quality and efficiency. You will work cross-functionally with a diverse group of professionals, coordinating resources and timelines, and maintaining clear communication with internal and external stakeholders to deliver exceptional service.

This role will require the candidate to be flexible, mostly working independently, but also collaboratively as an important part of both a regional team and a geo-wide Advanced Oncology Solutions (AOS) team. This role will require the individual to travel extensively (60-70%) of the time, predominantly across Eastern Africa.

Key Requirements

• Promotion of Varian Advanced Oncology Solutions (Clinical & Professional Services) to create customer-specific implementation plans to promote maximal adoption of Varian’s platforms, to support realization of defined departmental goals
• Working closely with internal teams to develop understanding of government funding initiatives and identifying new opportunities to favorably advance the company’s impact with Ministry of Health level national proposals
• Development of customer-specific Solution Scopes of Work for customer procurement projects, highlighting the value proposition for that customer to support business case development & highlight the future benefit realizations.
• Accountable for the pre-operations management of projects facilitating detailed discussions to understand their clinical needs, project expectations, and future program & project planning, ensuring alignment and customer satisfaction throughout the project lifecycle.
• Establishment of clinical, operational & financial departmental goals, with input from customer account manager:
• o Incorporating differing challenges, priorities, drivers for change & measurements of success.
• o Internal overview of customer profile, pain points, level of adoption of existing platforms & projected sales funnel across product portfolio.
• Promotion of Varian’s Multidisciplinary Oncology Software Portfolio, particularly ARIA & our broader Oncology Information System family of products, including analytics solutions integration options & enhancement features.
• Development of our assessment, scoping & delivery methodology to align with best practices & to provide information on adoption of Varian platforms.
• Collaboration with Product Specialist teams to further develop & demonstrate the customer-specific value proposition for their areas of specialty.
• Promotion of Varian services internally, fostering relationships with local teams & developing collateral that evidences the benefits of previous projects.
• Work closely with the client, project manager, Clinical Implementation Specialist, and project stake holders to ensure a fully aligned deployment of all AOS projects within the broader project scope.
• Contribute clinical knowledge of the customer to their Customer Success Plan, including the establishment of metric measurement opportunities.
• Maintain a high degree of professional knowledge and understanding for all Varian products and clinical practices across Oncology.
• Record all information resulting from meetings and site assessments with customers, VMS stakeholders and external contractors centrally in our Unity CRM, in order to provide all parties with the necessary information and enable them to perform their activities, and to contribute to customer-specific dashboards.

Minimum Required Skills and Knowledge

• Bachelor’s Degree (or equivalent experience) and 8 years of related experience. Master’s degree desirably but not required.
• Multiple years of experience in managing complex clinical or technical projects within a medical or healthcare environment or Clinical background, either RTT, Dosimetrist, Medical Physicist or Oncologist.
• Preferred knowledge and understanding of healthcare clinical workflow dynamics and functions
• Excellent fluency in English, (verbal and written) is mandatory.
• Effective interpersonal & presentation skills.
• Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.
• Excellent attention to procedural detail with a high level of accuracy.
• Able to work independently, this role will be largely a standalone role, with your manager being in a different country and location. Make decisions within the scope of this role and adhere to the corporate policies and procedures.
• Have an overall understanding of customer care and experience management
• Be a critical thinker with a clear communication style who is pro-active, logical, analytical and results oriented.
• Have an understanding of value-based selling.
• Must understand team collaboration in a matrix environment and have effective networking/relationship building skills at all levels within and outside of the organization.
• Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
• Product knowledge and ability to conduct demonstrations, Industry knowledge & time and territory management.

Desired Required Skills and Knowledge

• Fluency in other languages such as French desirable but not required.
• Awareness of regional and/or national legislation in relation to cancer planning