Africa – IT Support Specialist at United States International University Africa (USIU)

Reporting to the Director, USIU Online. The holder of this position will be provide technical support for day-to-day operations of the Learning Management System, and support training sessions on the use of various digital assets in the eLearning program.

Key Responsibilities:

• Trouble-shoot software and technical areas of concern
• Provide round-the-clock technical assistance
• Assist in designing workflow and user-services

Qualifications:

• Bachelor’s degree
• 3-5 years professional experience, preferably in higher education.

Personal Attributes & Competencies:

• Instructional proficiency in content development
• Highly proficient in multiple Learning Management Systems
• Strong practical technical skills in a wide variety of online technologies including but not limited to Mac, Windows, and mobile device operating systems; various academic software; various media development software,
• Willingness to troubleshoot problems and discover solutions to solving those problems.
• A skillful team player
• Demonstrated fluency in written and spoken English to effectively communicate technical details to both technical and non-technical individuals.
• Confidentiality and integrity;
• Good Communication skills;
• Self motivated;
• Attention to detail;
• Adaptability and reliability