Agent Expansion Representative at Koko Networks

Your Role: You will recruit new agents, provide product and service information and resolve product and service queries. You will assist in shop set up, merchandising, marketing and training support. 

What You Will Bring To KOKO:

• Bachelor's degree/Diploma from an accredited university. 
• Ability to work cross functionally with other departments in the business. 
• Business Acumen. 
• Empathetic customer orientation and ability to adapt and respond to challenging situations
• Excellent written and oral communication and listening skills. 
• Proficiency with Gmail and Google Suite (Docs, Sheets, Slides). 
• Ability to multitask, prioritize, and manage time effectively. 
• Results orientation and comfort in a performance-driven work environment.

Responsibilities

What You Will Do:

• Interview and assess prospective agents
• Pitching to qualified agents
• Collect KYC documents for all onboarded agents
• Shop setup for newly on-boarded agents
• Drive sales through Joint Business Plans and Trade Marketing Initiatives with Agents
• Monitor JBP targets vs actuals and support agents to achieve and exceed targets
• Professionally manage new and existing KOKO Retail Agents.
• Market KOKO Retail products and services
• Gather market intelligence and customer feedback and share back to leadership
• Identify KOKO Retail operational issues, knowledge gaps and suggest improvements.
• Provide prompt responses and resolutions to queries and escalate issues to management, as  needed 
• Other roles and as when they arise.