Alarm/Project Technician at BM Security

KEY RESPONSIBILITIES:

• Efficient with the use of materials and point out service sale opportunities
• Complete jobs in a timely manner and hand over to Supervisor for commissioning and subsequent billing.
• Deal with customer complaints and demands referring to team leader& Operations Administration Assistant for follow up.
• Provide quality service to both internal and external customers by completing all tasks accurately and within the set time-frame
• Be flexible in meeting customer needs. May include use of logistics such as motorcycles or alarm response vehicles
• Training of Client on the use of the security systems ensuring customer satisfaction ✓Conduct basic incident investigations.
• Work as a team in collaboration with other technical members of staff.
• Maintain good turn-out in uniform and display good customer care.
• Undertake training in systems upgrades according to market demands
• Assist conduct technical surveys.
• Handle technical activities related to: Breakdowns, maintenance and installations within the time frame as assigned
• Ensure re-servicing is conducted according to schedules
• Comply with KSIA & KBA standards relating to workmanship
• Record and maintain technical records i.e., worksheets, service schedules, job cards
• Log movements with control room
• Commission installations and record necessary records
• Participate in administrative duties such as delivering invoices, letters and contracts to clients response supervisor
• Participate in internal and external meetings
• Maintain and adhere to good housekeeping practices including litter and technical waste management and cleaning of equipment.
• Observe self-discipline including Health & Safety Best practices at workplaces.
• Training of New Technicians and others
• Supporting and enabling new technicians to perform effectively and efficiently.
• Adapt a learning & growth culture.

Education :

• Diploma in Electrical and Electronic Engineering