Assistant Claims Manager – General Business at CIC Insurance

PURPOSE:

To efficiently handle all claims and ensure settlement is done within stipulated timelines within the set standards.

PRIMARY RESPONSIBILITIES:

1. Continuous and critical analysis of all claims information and make recommendations on admissibility or otherwise
2. Check and approve all prepared discharge vouchers and payments-both clients and service providers within specified limits.
3. Regularly reviewing claims reserves to maintain adequate and accurate reserves at all times
4. Providing input to underwriters on review of potential or existing risks. Giving feedback on claims trends and their potential impact on the book.
5. Resolving customers complaints and disputes swiftly and fairly to guarantee customer satisfaction.
6. Coordinate processing of all reinsurance claims and follow up on co-insurers recoveries.
7. Preparing and presenting accurate and timely management reports and statutory returns.
8. Developing, documenting and executing claims strategies and procedures taking into account emerging trends, potential outcomes, recoveries and any associated costs.

GENERIC DUTIES

1. Carry out performance appraisal, coaching and mentoring staff;
2. Resource allocation, staffing and leave approval;
3. Participate in planning and budgeting for the department and
4. Participate in various meeting and committees.

PERSON SPECIFICATIONS

Academic Qualifications

1. Bachelors’ degree in Insurance, Business Administration or Economics or in related field.

Professional Qualifications

1. IIK/ CII Diploma required

Experience

1. Minimum of four (4) years’ relevant experience

Skills and Attributes

1. Excellent communication and presentation skills
2. Problem solving skills
3. Excellent interpersonal skills
4. Good analytical skills
5. Computer literate in MS Office and other office applications
6. Understanding of the working environment /competitors
7. Technical competence in insurance
8. Basic knowledge of regulations by AKI and IRA