Assistant ICT Officer at National Authority for the Campaign Against Alcohol and Drug Abuse (NACADA)

Grade: NAC 7

REF. NO: NAC/ICTA/9/2/2022

Job Purpose

This position reports to the ICT Officer and is responsible for troubleshooting of all computer systems and providing key IT support to all users in the authority.

Key Responsibilities/ Duties / Tasks

Undertaking analysis of user requirements, implementation and support of ICT requirements by end-users

• Maintaining, upgrading, and carrying out system administration of anti-virus products to secure the Authority’s network from attacks
• Providing support to service desk operations
• Writing and testing computer programmes according to instructions and specifications prepared by a senior and experienced officer
• Assisting in the implementation of the computer systems and providing user support, including training users; and performing technical, systems and user documentation.

Job Dimensions:

Responsibility for Physical Assets

• The Authority’s ICT Infrastructure

Working Conditions

• Office setting with periodical visits to field activities and projects

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic qualifications

• A Diploma in Computer Science, information Science or its equivalent qualification from a recognized institution.

Professional Qualifications / Membership to professional bodies

• Membership to CSK or an equivalent professional ICT body.

Previous relevant work experience required.

• At least two (2) years relevant work experience
• Must be a Kenyan Citizen
• Meet the requirements of Chapter Six of the Constitution of Kenya, 2010

Functional Skills, Behavioral Competencies/Attributes:

• Self-motivated
• Ability to work on own and under pressure
• Good time management, well organized with the ability to prioritize
• Good communication skills – both written and verbal
• Good telephone manner
• Ability to diagnose and problem solve