Associate IT Support at Food For Education

Position Overview

The Associate IT Support professional will assist in managing day-to-day IT operations, ensuring the smooth functioning of hardware, software, and network systems. This role involves providing first-level technical support to employees, troubleshooting IT issues, and maintaining IT assets.

The ideal candidate is a tech-savvy individual with a passion for problem-solving and delivering excellent customer service.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and maintain computers, printers, and other peripherals.
• Assist with managing user accounts, permissions, and access in various IT systems.
• Document and track support requests using the organization’s ticketing system.
• Perform regular maintenance and updates on IT equipment and systems.
•  Assist in the procurement, setup, and deployment of new hardware and software.
• Support IT onboarding for new employees, including setting up workstations and providing training on IT tools.
• Escalate unresolved issues to higher-level support when necessary.
• Maintain an inventory of IT equipment and supplies.
• Stay updated on IT best practices and emerging technologies.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• 2 years hands on experience
• Strong understanding of Windows,Mac and Linux operating systems.
• Familiarity with basic networking concepts (e.g., TCP/IP, DNS, VPN).
• Proficiency in troubleshooting hardware and software issues.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Preferred Qualifications

• Experience with Google Workspace, Office 365, and cloud-based applications.
• Knowledge of IT ticketing systems (e.g. Jira).
• Basic knowledge of cybersecurity principles.
• Certifications such as CompTIA A+, Microsoft Certified: Fundamentals, or equivalent.