Branch Manager at Family Bank Ltd

Are you a go-getter, positive minded individual who fits the role profile captured above? There are several opportunities for ambitious, self-driven individuals to fill the above positions.

Reporting to: Regional Manager- Retail Banking

Job Purpose:

To lead the branch team and in particular drive and deliver excellent business performance through powerful leadership of the Branch ensuring optimum productivity, operation efficiency and outstanding customer service.

Key Responsibilities:

SALES AND BUSINESS DEVELOPMENT

• Business growth and development as per KPIs on BSC
• Assess local market conditions identify current and prospective sales opportunities and develop forecasts, financial objectives and business plans for the branch
• Develop and implement branch strategy and sales plans to ensure achievement of branch targets
• Communicate effectively with other branches and senior managers by sharing information on effective practices competitive intelligence, business opportunities and needs
• Address customer and employee satisfaction issues promptly and promote a world class customer service culture

CREDIT MANAGEMENT

• Cooperate fully with the credit Department in extending and enforcing credit policy
• Credit Risk monitoring and control of credit portfolio
• Ensure credit management and credit operations at the branch is fully compliant to the Bank Credit Policy and procedures

OPERATIONS AND CONTROL

• Ensure proper due diligence on KYC is conducted on all customer accounts to effectively manage AML/CFT risks at the branch level
• Ensure total adherence to control and Risk Policies and procedures by all staff in the branch
• Ensure all audit issues are addressed promptly
• Operation Risk Management and control
• Regularly evaluate the effectiveness of the branch operations to ensure that policies are being adhered to and that goals are being attained at all times
• Ensure the safekeeping of Branch assets including structures, equipment, inventory and cash.
• Review all branch reports and ensure action is taken for any exceptions identified
• Financial analysis i.e. ratios and other measurement tools to manage branch revenue, operating costs and profitability.

TEAM MANAGEMENT

• Monitor and evaluate the performance of all branch staff, prepare performance appraisals and recommend and/or initiate corrective action where necessary to improve performance and/or attaining established personal and organizational goals
• In collaboration with the HR Department, develop and implement a succession planning program for the branch to facilitate continuity and availability of required skills and competencies to meet the needs of the branch.
• Provide leadership and guidance to the branch team through effective planning, communication, training, mentoring and coaching.  
• Effective resource management and ensuring safety of staff at all times
• Ensure achievement of the branch performance objectives.
• Leading by example, ensure adherence to integrity and high ethical standards by all staff in the branch
• Participate actively in community business and industry organizations to build a network of contracts that improve the presence and reputation of the branch and bank in the local area
• Establish and maintain a system that fosters a culture of teamwork, employee empowerment and commitment to the department’s and the Bank’s goals.
• Any other official duties that may be assigned to you from time to time by management.

The Person:

The ideal candidate must possess the following:

Qualifications

• Hold a Bachelors degree in Commerce/Business, Accounts or related field.
• Professional banking qualifications or CPA (K) qualifications is a plus.
• Have a minimum of six (6) years’ experience in banking 2 of which must be at branch management level in the banking sector with proven result track record.
• AMC/CFT training/knowledge.

Competencies

• Understand the Banking Act and Central Bank of Kenya (CBK) clearing procedures and general laws related to Banking; high levels of professionalism and professional development.
• Good Knowledge of CBK Prudential Guidelines
• Management and leadership ability: Have excellent interpersonal and people management skills.
• Computer skills: Adept in use of Ms Word, Excel, Access, power-point, Internet and email.

Personal Attributes

• Personality: results oriented with excellent communication and social skills. A forward planner with clear focus, mature, reliable, hard working and able to work without supervision.
• Honest and with high integrity.