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  • Posted: Jan 24, 2020
    Deadline: Jan 28, 2020
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    Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our...
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    Branch Manager

    Are you a go-getter, positive minded individual who fits the role profile captured above? There are several opportunities for ambitious, self-driven individuals to fill the above positions.

    Reporting to: Regional Manager- Retail Banking

    Job Purpose:

    To lead the branch team and in particular drive and deliver excellent business performance through powerful leadership of the Branch ensuring optimum productivity, operation efficiency and outstanding customer service.

    Key Responsibilities:

    SALES AND BUSINESS DEVELOPMENT

    • Business growth and development as per KPIs on BSC
    • Assess local market conditions identify current and prospective sales opportunities and develop forecasts, financial objectives and business plans for the branch
    • Develop and implement branch strategy and sales plans to ensure achievement of branch targets
    • Communicate effectively with other branches and senior managers by sharing information on effective practices competitive intelligence, business opportunities and needs
    • Address customer and employee satisfaction issues promptly and promote a world class customer service culture

    CREDIT MANAGEMENT

    • Cooperate fully with the credit Department in extending and enforcing credit policy
    • Credit Risk monitoring and control of credit portfolio
    • Ensure credit management and credit operations at the branch is fully compliant to the Bank Credit Policy and procedures

    OPERATIONS AND CONTROL

    • Ensure proper due diligence on KYC is conducted on all customer accounts to effectively manage AML/CFT risks at the branch level
    • Ensure total adherence to control and Risk Policies and procedures by all staff in the branch
    • Ensure all audit issues are addressed promptly
    • Operation Risk Management and control
    • Regularly evaluate the effectiveness of the branch operations to ensure that policies are being adhered to and that goals are being attained at all times
    • Ensure the safekeeping of Branch assets including structures, equipment, inventory and cash.
    • Review all branch reports and ensure action is taken for any exceptions identified
    • Financial analysis i.e. ratios and other measurement tools to manage branch revenue, operating costs and profitability.

    TEAM MANAGEMENT

    • Monitor and evaluate the performance of all branch staff, prepare performance appraisals and recommend and/or initiate corrective action where necessary to improve performance and/or attaining established personal and organizational goals
    • In collaboration with the HR Department, develop and implement a succession planning program for the branch to facilitate continuity and availability of required skills and competencies to meet the needs of the branch.
    • Provide leadership and guidance to the branch team through effective planning, communication, training, mentoring and coaching.  
    • Effective resource management and ensuring safety of staff at all times
    • Ensure achievement of the branch performance objectives.
    • Leading by example, ensure adherence to integrity and high ethical standards by all staff in the branch
    • Participate actively in community business and industry organizations to build a network of contracts that improve the presence and reputation of the branch and bank in the local area
    • Establish and maintain a system that fosters a culture of teamwork, employee empowerment and commitment to the department’s and the Bank’s goals.
    • Any other official duties that may be assigned to you from time to time by management.

    The Person:

    The ideal candidate must possess the following:

    Qualifications

    • Hold a Bachelors degree in Commerce/Business, Accounts or related field.
    • Professional banking qualifications or CPA (K) qualifications is a plus.
    • Have a minimum of six (6) years’ experience in banking 2 of which must be at branch management level in the banking sector with proven result track record.
    • AMC/CFT training/knowledge.

    Competencies

    • Understand the Banking Act and Central Bank of Kenya (CBK) clearing procedures and general laws related to Banking; high levels of professionalism and professional development.
    • Good Knowledge of CBK Prudential Guidelines
    • Management and leadership ability: Have excellent interpersonal and people management skills.
    • Computer skills: Adept in use of Ms Word, Excel, Access, power-point, Internet and email.

    Personal Attributes

    • Personality: results oriented with excellent communication and social skills. A forward planner with clear focus, mature, reliable, hard working and able to work without supervision.
    • Honest and with high integrity.   

    Method of Application

    ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 28th January 2020. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

     

    “We are an equal opportunity employer”

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