BSS/RAN Support Engineer at Nokia

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Hand on experience on network modernization Activities. (SRAT to SRAN, Carrier addition and modification, Bandwidth Upgrade with new Layer addition)
• Commissioning & Integration of 2G, 3G, LTE and 5G sites.
• Expertise in NetAct/ENM tools handling.
• Nokia Products handling AirScale (ASIA/ABIA/ASIB/AMIA/ASIK/ABIL/ASIL/ABIO).
• Ericsson Products handling Evo Controllers, Basebands and radio modules
• Physical Fiber & RF connectivity background and troubleshooting.
• Effective written and Verbal communication & interaction with Field force.
• Excellent Bridge handling skills during Troubleshooting.
• Software upgrade of 2G/3G/LTE/5G nodes
• Rehoming of 2G, 3G, LTE sites within Maintenance Window
• CM process checklists adherence for every activity performed.
• Configuration changes of 2G,3G& LTE/5G sites and troubleshooting of sites operation issues
• Level 2 Trouble Shooting on BTS, Node B, eNodeB B & GnodeB.
• Should be flexible in work timings and ready to work on 24/7 support.
• Trouble shooting support for alarms clearing. 
• Remote support for FE during troubleshooting by call
• Network Monitoring for Alarms and KPI for all Network Elements.
• Analysis of RAN alarms and prompt troubleshooting
• Understands FM main interfaces including Field Operations, NOC, Radio and Quality.
• Assign the problems in line with Operator SLAs
• Escalating trouble tickets, both technical and management.
• Alarm Monitoring, KPI monitoring, Fault Localization/Correction/Verification*
• Ensures planned outages are carried out/rolled back in maintenance window.
• Provides working leadership and training to less experienced personnel.

KEY SKILLS AND EXPERIENCE

Impact

• Impact is short-term and departmental/project in scope. Accountable for quality, accuracy and efficiency. Actions and errors can have functional area impact. 

Scope & Contribution

• Individual Contributor: Variety of complex tasks within area of responsibility, demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work. Managerial/Supervisory: May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments. Variety of complex tasks within area of responsibility. 

Innovation

• Semi routine tasks of moderate complexity requiring some discretion and judgment. Carries out tasks/activities according to assignment and set guidelines. Moderate degree of supervision and coaching needed. Demonstrates initiative and adaptability to changing business environments. 

Communication

• Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset. 

Knowledge & Experience

• specialized or broader knowledge of theory and principles within a professional discipline. Typically, 3-5 years directly related experience and a graduate equivalent degree.