Business Analyst – Customer Experience, Bancassurance & Consumer Banking at NCBA Group

The purpose of the role is to implement product and process improvement initiatives within the bank for optimum value (efficiency and effectiveness), in line with the bank’s strategic objectives.

Financial 10% 

• Value creation through process and product reviews with owners to evaluate efficiency and effectiveness of products or process and recommendation on way forward.
• Ensures that all process improvement initiatives are being tracked and reported on a regular basis.
• Maintaining cost efficiency in delivering projects. 

Internal business processes 70%

• Manage and execute the Business Analysis effort during the entire project lifecycle. 
• This entails understanding the business needs and project objectives then defining Business requirement documents (BRDs) and Use Cases using relevant tools and techniques.
• Lead and guide business units in the project Startup and Initiation phase; strictly managing drawdowns, governance and documentation.
• Lead business process reviews and support continuous improvement of bank systems,  processes and people across all channels to ensure that the bank has the appropriate platform and capabilities for delivery of strategy.
• Lead the testing and user acceptance process to ensure solutions are successfully implemented and meet client/business requirements. 
• Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution.
• Management of operational risks in the design and implementation of new and/or changes to business processes and systems

Customer 10% 

• Build and maintain positive working relationships with business and technical teams; serve as resource for technical or business expertise and advice on strategic priorities and projects.
• Support the integration of best practice into the bank’s process re-engineering methodologies and tools using best practice frameworks; Mission
• Directed Work teams & Six Sigma, to support innovation
• Communicating change, insights and plans to cross-functional team members and management.

Learning and growth 10% 

• Personal Competence Development
• Completion of at least 1 technical
• skills/certification per annum
• Staying up-to-date with the advances in technology to automate and modernise systems and processes.
• Conduct research into project-related issues and products in order to foster continuous improvement.

Ideal Job Specifications
Academic:

• University degree – Upper 2nd Class or equivalent. Minimum B plain orequivalent.

Professional:

• Business Analysis Training
• PMBOK or Prince 2 Training (Certification is an added advantage)
• Lean and/or Six Sigma training (Certification is an added advantage)

Proficiency in office automation, banking technologies and MS Projects

Others

• Analytical and conceptual thinking skills
• Planning, organizational and time management skills
• Reporting and presentation skills
• Ability to influence stakeholders and work closely with them to craft acceptable solutions.

Desired work experience:

• A minimum of 3 years’ experience as a business or process analyst.

Technical Competencies

• Technical skills to effectively perform assigned activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
• Knowledge and experience in modern BPR methodologies to provide guidance on best practice, Business processes analysis and related documentation Knowledge of relevant banking policies, processes, procedures and guidelines to achieve required compliance standards or benchmarks
• Proficiency in Business Analysis
• Knowledge of project management techniques (PMBOK or Prince 2)
• Knowledge of Lean and/or Six Sigma application
• Good understanding of key Bank products to enable business process re-engineering.
• Proficiency in office automation, banking technologies and MS Projects

Behavioural Competencies

• Interpersonal skills to create and maintain relevant business networks; and to effectively communicate with and manage stakeholders who impact performance
• Quality Orientation to effectively perform assigned activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
• Persuasion skills to influence convince or impress others in a way that results in acceptance, agreement or behaviour change.
• Speaks clearly, fluently and in a compelling manner to both individuals and groups. Able to create rapport with others and develop effective communication and team spirit with colleagues.
• Writes in a clear and concise manner, using appropriate grammar, style and language.
• Planning and organizing skills to effectively organize and
• schedule events, activities and resources.
• Strong teamwork and personal leadership skills.
• Strong negotiation skills.
• Ability to facilitate relations between business groups, the technology department and project implementation teams.