Business Development Executive at Home Universal

 Job Description

Responsibilities of the Business Development Executive:

The job holder will be responsible for

• Creating awareness of the company’s existence in security services.
• Generating sales and increasing company revenue and client base and retain existing clients by giving better services.
• Conduct market research on the industry and region to ensure customer needs and requirements are exceedingly met.
• Preparing, negotiating and analyse costs for tenders and contracts.
• Assist in handling contract management issues
• Hold weekly sales and marketing meetings with management to evolve viable working strategies and plans for the department.
• Address all customer complaints on time and efficiently.
• Deliver promptly customer care by response to queries concerning customer accounts and growing and nurturing customer relationships.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Prepare and deliver appropriate sales presentations on products/ services.
• Analyze the territory/market’s potential, Initiate, negotiate, track and close sales and status reports.
• Collaborate with team to achieve better results.
• Actively use CRM as required.
• Document necessary account information and offer solutions that benefit the customer.
• Plan documented and measurable routine customer care visits.
• Conduct formal client’s satisfaction survey on semi-annual basis for all clients and follow-up on recommended actions.
• Train security personnel on quarterly basis on security and customer care.
• Maintain a data base of all existing and potential clients and networks.
• Come up with cost effective measures of expanding the business.
• Identify new business and support for the Group.

Qualifications of the Business Development Executive

• A Degree or Diploma in Administration, Sales & Marketing or any other related field.
• At least 3 years’ experience in sales and marketing in various fields with at least 1 years’ experience in the security industry.
• Experience with manned security solutions, electronic alarms, access control equipment, C.C.T.V and other sophisticated equipment.
• Must poses excellent Presentation skills.
• Exceptional communication skills,commitment, resourcefulness, results oriented and self-driven, customer focus, Initiative, Interpersonal Skills, self-management and sales skills.
• Self-motivated with a results-driven approach and valid Driver’s License.