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  • Posted: Jun 29, 2022
    Deadline: Jul 5, 2022
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    Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.


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    Business Manager - Homecare

    Job Objective/Purpose

    To lead the implementation of Avenue Homecare’s strategic plan through quality, business growth & sustainability, people, and marketing & branding while upholding Avenue Healthcare’s core values and defined policies, protocols, procedures, and standards. 

    Key Responsibilities

    • Promote and enforce the principles of medical ethics, Autonomy, Informed consent, confidentiality, Beneficence, and non-maleficence.
    • Ensure compliance with protocols, policies and acts relevant to homecare services and products including licensing, and other statutory obligations.
    • Ensure regular training of care providers in line with patients’ needs.
    • Monitor, evaluate, and investigate clinical quality indicators and clinical outcomes.
    • Maintain an updated risk register for all homecare departments.
    • Identify quality improvement opportunities and ensure development of appropriate quality improvement initiatives are developed.
    • Oversee the implementation of practices and processes to improve, sustain, and monitor patient experience, obtaining feedback, and complaint resolution.
    • To lead the implementation of the Homecare strategic plan including expansion of Homebased services, new trainings, introduction and expansion of retail pharmacies, equipment rental, and equipment sales.
    • Lead the budgeting and planning for the Homecare Business.
    • Undertake activities to drive growth of the homebased care client base, increased equipment utilization and sales, and the setup a functional accredited training center for emergency courses.
    • Establish partnerships with international training associations for emergency courses to enable accreditation/certification as a training center for trainers and grow the number and quality of trainings
    • Establish consumer partnerships and relationships with insurance companies, NHIF, hospitals, and corporate organizations for homebased care, equipment hire, and equipment sales.
    • Establish distributor contracts with equipment manufacturers and grow the equipment sales.
    • Innovation and creativity leveraging on technology to increase visibility and accessibility to Homecare Services and products including but not limited to drug deliveries and teleconsultations. 
    • Ensure efficiency through strategic and tactical cost management including supply chain management, stock management, and employment cost, to achieve the budgeted bottom line.
    • Implement processes to prevent revenue leakage across all revenue/product/service lines
    • Identify human resources needs and initiate the recruitment process for Homecare in line with the strategic organization structure.
    • Lead a competent and motivated Homecare workforce.
    • Ensure succession planning and continuity in all roles.
    • Facilitate a culture supportive of talent, professional growth, and accountability.
    • Performance management 
    • Optimal staffing and manage Leave
    • Facilitate effective change and conflict management
    • Develop and execute the homecare annual marketing and sales plan
    • Recruit and maintain an effective and motivated sales team
    • Oversee the execution and monitoring of regular planned homecare marketing activities
    • Identify opportunities for valuable partnerships to enhance the homecare’s market positioning and brand equity.
    • Effectively utilize Avenue Healthcare’s mainstream and social media assets to promote services.

    Personal Specifications

    • A bachelor's degree in a health-related field, management, or marketing 
    • BLS and ACLS tutor training will be an added advantage
    • 5-7 years’ experience in business development for any one of the following: healthcare, health insurance, pharmaceutical products, and medical equipment

    Method of Application

    Application documents (CV and Certificates) must be emailed to vacancies@avenuehealthcare.com with the job position you are applying for as the subject of the email by 5th July 2022.

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