Business Systems Analyst at Penda Health

About the Role: 

• To help us scale high-quality, affordable healthcare across Kenya. In this exciting role,  the successful candidate  will support and optimise the clinical and business systems that power our operations—from Electronic Medical Records (EMR) to Enterprise Resource Planning (ERP) systems. You’ll work at the intersection of technology, healthcare, and business—translating needs into smart system solutions that drive performance and enhance patient care.

Key Responsibilities:

• Partner with users across the company to analyse workflows and recommend process/system improvements.
• Provide first-line technical support for key applications (EMR, ERP), ensuring issues are resolved within SLA timelines.
• Develop clear documentation, process flows, and training materials to guide adoption and continuous improvement.
• Collaborate with vendors and internal teams on system enhancements, updates, testing, and troubleshooting.
• Design automated workflows and support data integrity across business-critical platforms.
• Ensure business continuity by maintaining system readiness and participating in ongoing improvement initiatives.

Knowledge, Experience & Personal Attributes.

• Bachelor’s degree in IT, Computer Science, or related field.
• 1–3 years of experience in application/software support, business analysis, or a similar role (healthcare experience is a plus).
• Familiarity with EMR and ERP systems, business process mapping, SQL/database concepts, and IT service management practices.
• Excellent communication, documentation, and problem-solving skills.
• A team player who is flexible, proactive, and committed to confidentiality and data integrity.