Key Account Executive at Capwell Industries Ltd

Key responsibilities are:

• Lead the implementation of joint business plans with the assigned supermarket and regularly monitor performance against these.
• Build key customer service processes and systems, formulate management rules, and track the status of the assigned customer for efficiency.
• Develop trust relationships and acquire a thorough understanding of key customer needs and requirements.
• Enhance the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Supervise the roll out of joint business plans negotiated by the Manager, Modern Trade to the assigned Supermarket/branch etc. or put one is in place where needed, using the prescribed model.
• Ensure that all shopper marketing initiatives agreed with the Supermarket are rolled out across the chain.
• Manage the account relationship including stocking, shelf space, display and implementation of instore trade promotions among other marketing activities.
• Serve as the link of communication between key customers and internal teams and resolve any issues and problems faced by customers to maintain trust.
• Collate and present account information to guide business negotiations, volume commitment and contract agreements including credit limits.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Monitor sales forecasts and demand planning regularly to meet or exceed service level, forecast accuracy and inventory targets. Ensure products are always well stocked and available to the customer.
• Professionally drive a sense of urgency in accounts to speed up purchasing decisions by keen and strategic follow up.
• Manage Key Account Representatives, facilitate performance management and support staff through training, mentorship, and coaching.