Case Worker at International Rescue Committee

Position Summary:

IRC is seeking Case Worker based in Nairobi for Refugees in East Africa: Boosting Urban Innovations for Livelihoods Development (RE:BUiLD). The RE:BUiLD program is funded by the IKEA Foundation and is being implemented in Kampala and Nairobi. The IRC is the Lead Partner and coordinate a consortium of local and international partners to deliver the program. RE:BUiLD seeks for urban refugees and vulnerable host residents to achieve economic self-reliance and benefit from strengthened urban economic, regulatory, and social environments. RE:BUiLD aim to enable change at varying levels, from better access to livelihood opportunities and inclusive services within communities to improved refugee-related policies and more targeted and effective service delivery from national, regional, and global actors. Key features of RE:BUiLD ‘s approach include flexible funding, adaptive design and knowledge, and evidence generation.

Job Purpose/Objective

The Caseworker is responsible for meeting with all the clients visiting the center, assessing their needs, and providing them with direct services, advice, or linkages protection services if need be. The RE:BUiLD Caseworkers act as professional and informational/business counselors and social workers, to make sure the needs of clients are met.

Key Responsibilities.

• Meet with all clients referred to Livelihood’s resource Centre for needs assessment and guidance on the services being offered by RE:BUiLD project.
• With support from other RE:BUiLD staff members, register the clients through CommCare application.
• Conduct outreach to assess and provide support to the RE:BUiLD Clients regarding the services offered at the Livelihood resource centers.
• The Case Worker will be independent, responsible ensuring case actions plans and relevant administrative forms that facilitate accountability & planning are updated on a daily and weekly basis;
• The Case Worker will contribute to maintaining excellent documentation of case management database in line with the RE:BUiLD Project SOPs
• Provide clients with direct services, advice or linkages/referral to protection services Identify needs of women and children and refer clients to agencies within IRC network that provide specific protection and gender – based response services
• With the support of Livelihoods Officer, direct and mentor clients to livelihoods services
• With support from Livelihoods officer and Business Training Officer carry out job counselling, business follow up.
• With the support of Protection Officer ensure all documentations on reported clients and referrals made are updated, accurate, organized and well maintained.
• With support from Client Responsiveness Senior Officer, support in organizing and attending client feedback fora and document.
• Participate in community outreaches/awareness creation as organized by the protection team.
• Act as professional and educational counselors and social workers to make sure the needs of clients are attended to
• Undertake any other duties as directed by the supervisor.

Monitoring and Reporting

• Plans and conduct follow-up visit to clients ensuring they are accessing quality services.
• Make follow up to client with protection issues referred to other partners for services.
• Prepare and submit reports as required and incorporate client’s feedback in a timely manner, including information related to services received.
• Work hand in hand with other RE:BUiLD staff especially Livelihoods Officer, data officer in updating the database in the CommCare on clients registered and accessing services.

Key Result Areas:

• Ensure timely client needs assessment and services are provided as per RE:BUiLD project requirements.
• Facilitate timely linkage/referrals to protection services as needed.
• Offer Business counseling services.
• Provide career guidance and labor market information to clients.

This position is open to internal candidates only.

Minimum Qualifications:

• Higher Diploma or Degree in Social Work/Social Sciences/Counseling/psychology/ community Development or other related field preferred.

Required Experience & Competencies:

• Counseling and experience/ working with reputable organization or local organizations/groups, in provision of counseling and psychosocial, Livelihoods/ economic and social empowerment support to clients both urban Refugees and Vulnerable Kenyans Youth especially women and girls.
• Excellent listening and observation skills, including ability to create trust, support, respect and get along with clients of all background and diversity.
• 2-3 years’ experience working with Youth especially Refugees in direct service provision in the areas of Livelihoods and/ Protection.
• Good facilitation skills
• Clear understanding, including demonstrated positive attitudes on Refugees Rights
• Ability to maintain confidentiality and respect for clients at all times is crucial.
• Ability to lead, train, supervises, facilitates and motivates other Re:Build staff and local partners in their respective tasks in a professional, respectful and supportive manner.
• Positive and professional demeanor, able to organize, maintain composure and prioritize, remain calm in unexpected situations, work for longer hours when necessary and be able to coordinate multiple tasks with adherence to detail.
• Great teammate.
• Fluent in English and Swahili.