Cashier at G4S

Job Introduction:

Reporting to the Supervisor CPC, process cash for customers in a manner that conveys security, safety, integrity, profitability and achievement of budgeted objectives.

Role Responsibility:

Customer Service and Operations management

• Maintain sound and good relationship between Custodians, Vault Officers, CPC Supervisors, Team Leads and Cashiers
• Receive phone calls and respond to queries in a professional manner observing telephone etiquette.
• Ensures Upper and Lower limits are not breached and report any violations for surcharging.

Compliance

• To ensure compliance to the issued Group Reconciliation and Operational Cash Controls.
• To comply with the issued ISO Standards, Procedures and Policies 
• Ensures G4S Values are observed and guide the team towards them.

Cash Verification and Banking Support Services

• On a day to day basis receive and accurately process collections for customers banking .
• Keep proper records of cash received and retain documents for future reference
• Reconcile all receipts and payments and ensure they are balancing by the end of day.
• Prepare cash to be transferred to Bulk Cash Centre
• Working closely with the Supervisor; amalgamate cash and complete a treasury in slip, log the cash to the BSS Vault

Wage Picketing and Pay Parade

• Obtain the envelops/packets and label them with Stickers provided by customer and packet the money as per the payroll
• In the absence of Stickers, label envelops with following details: Payroll number, Name , amount
• Under dual control re-confirm the money in the packets
• If there is variance, confirm the money in the packets until the variance is taken care of
• Cashier responsible for pay parade is allocated duties by the CPC Team Lead 
• On Parading day the allocated Cashier moves to site and the sealed bags are also sent from Vault to site as per procedure CIT Local Run Pick and Drop; PM-CIT-7-2.

Bulk Note Sorting

• Capture sorting details into the Daily Productivity Register as per CBK requirements.
• Bundle the currency and label them appropriately.
• Carry out routine cleaning of Note sorting machines any other duties allocated by the supervisor

Records Management

• Environmental maintenance and ensure all consignments are created in E-Viper to support the required audits to be carried out effectively.
• Timely and accuracy while updating the Dockets and Try – In’s /Try Out’s

Equipment Calibration

• Timely reporting of any faulty equipment within the processing area to management for quick resolution.

Health and Safety

• Take reasonable care for the health and safety of himself and other persons who may be affected by his acts or omissions
• Co-operate with manager in ensuring that safety policies and procedures are adhered to
• Report any unsafe or unhealthy situation to the supervisor or the health and safety representative, as soon as it is identified

The Ideal Candidate:

 Knowledge and Qualifications

• Tertiary Education 
• KCSE Mean Grade ‘C’ plain and above, grade C-in Maths
• Kenya legislation
• At least 3 years working experience in cash operations
• Knowledge / Experience in banking sector is an added advantage.

Technical Skills

• Financial Acumen
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Google suite of products

Behavioral Skills – Support

• Understanding the organizational environment
• Understanding the organization’s goals and objectives
• Dealing with changing circumstances
• Supporting and working with others
• Acting professionally
• Deliver great customer service
• Sharing and co-operating
• Must have the ability to work long hours and withstand operational pressure
• Must be self driven with level of integrity/honesty

Behavioral Skills – Management

• Awareness of the marketing environment
• Delivering performance
• Working with complexity
• Customer thinking
• Collaborating and Co-operating
• Strong personality with innate ability to make decisions in ambiguous situations
• Ability to make quick, sound business driven decisions
• Must be able to work without supervision