CCTV Operator at Tenwek Hospital

Job Purpose

• The CCTV Operator is responsible for monitoring and operating the hospital’s surveillance systems to ensure safety, security, and order within the facility. The role supports patient-centred care by detecting, preventing, and reporting security and safety incidents in compliance with hospital policies and Kenyan legal requirements.

Key Responsibilities

• Monitor live CCTV feeds and review recorded footage to detect suspicious activities, safety risks, or security breaches.
• Ensure continuous operation of CCTV systems and promptly report faults or malfunctions.
• Observe movements within the facility while maintaining patient dignity, privacy, and confidentiality.
• Record and report incidents accurately in line with hospital procedures.
• Retrieve and preserve CCTV footage for investigations when authorized.
• Collaborate with security personnel, clinical teams, and management during incidents or emergencies.
• Monitor restricted and high-risk areas such as wards, pharmacies, stores, and entry/exit points.
• Maintain updated monitoring logs and incident reports.
• Support access control and visitor management processes.
• Escalate emergencies such as theft, fire, violence, or patient safety risks.
• Ensure compliance with the Data Protection Act (Kenya) and hospital policies. 
• Uphold the hospital’s mission, values, and ethical standards.
• Perform any other duties as assigned by management.

Qualifications & Experience

Academic Qualifications:

• Diploma in Criminology, Security Management, Information Technology, or a related field.

Professional Qualifications:

• CCTV operation or surveillance training is an added advantage.

Experience:

• At least 1–2 years’ experience in CCTV monitoring or security operations.
• Experience in a hospital or healthcare setting is an added advantage.
• Experience in a faith-based organization or willingness to support a Christian mission is desirable.

Key Competencies & Skills

• Strong observation and attention to detail
• Ability to remain calm and make sound decisions under pressure
• Good communication and report writing skills
• Basic computer literacy and CCTV system knowledge
• High integrity and ability to handle confidential information
• Flexible and willing to work shifts (including nights and weekends)
• Team player with good interpersonal skills
• Ethical, disciplined, and reliable