Centre Manager - Langata Freedom Heights at Bliss Healthcare

Responsibilities

Administrative Duties:

• Ensure the Medical centre operates and provides healthcare services within stipulated operating hours at all times.
• Staff Management: attendance to duty, absenteeism, leave, performance, staff discipline and adherence to company policies and procedures.
• Ensure that the service rendered far exceeds the patients’ expectations and meets the standards set by company in its operating manual, complies with medical practices and set laws.
• Ensure the Medical centre has sufficient supply of required equipment, stationery and drugs.
• Ensure all the required licenses are obtained, remain current and displayed within the Medical centre premises
• Monitor the performance of the Medical Centre in terms of revenue & profitability against targets and take corrective steps as required.
• Undertake cost optimization initiatives such as reducing the usage of consumables, monitoring fixed costs, variable costs, overheads etc.

Clinical Duties:

• Patient clinical management at Medical Centre; diagnosis and treatment of patients, Proper documentation of EMR (Electronic Medical records) and provide education to the patient and relatives/caregivers.
• Manage medical emergencies by ensuring emergency medical preparedness as the emergency team leader and ensure emergency drills are performed.Collecting, compiling and submission of accurate clinical reports and any other required documentation.
• Monitor adherence to the standardized hazardous and other waste disposal technique including all IPC measures.
• Actively participate in projects of quality healthcare such as CME’s, health talks, rational prescription audits, mortality audits, medical camps.
• Conduct mortality audits for all deaths occurring in the facility together with other staff working in the unit and share the reports with the supervisor.
• Lead the department in development, implementation and review of Standard Operating Procedures for the assigned department aimed at providing safe and quality healthcare to patients.

Requirements

• At least a Diploma/Bachelor’s degree in Clinical medicine and Surgery or its equivalent with a minimum of 3 years’ experience in a similar role in a busy Hospital.
• Registered by the respective professional body e.g. Clinical Officers Council of Kenya
• Valid Practice License
• BLS/ACLS Certification where its applicable
• Wide knowledge of the healthcare industry
• Strong business acumen
• Proven leadership, communication, interpersonal and decision-making skills.