Channel Development Coordinator - Nairobi at Mr. Green Trading Africa Kenya Ltd

• The Channel Development Coordinator will be tasked with the responsibility of managing new Plastic Sourcing channels i.e Aggregators and Franchises within the assigned market through building a customer base that will complement the mainstream Sourcing channels sustainably. He/She will work with business stakeholders in the assigned markets to profile, recruit and successfully onboard new agents as well as oversee supplier activations and other activities within his/her territory.
• He/She expands the customer base by conducting studies to identify potential growth areas and planning new campaigns.
• He/She possesses strong technical product knowledge and cultural awareness of the customer demographic in his/her assigned market. He/She is creative and resourceful, and has good communication and negotiation skills.

Tasks
Duties & Responsibilities

• Identity and profile new markets for channel development
• Design and development of Franchise & Aggregator play book
• Recruit and Onboard new Franchisees and Aggregators as per the play book
• Selling the value proposition to that targeted agents
• Incentive plan
• Training on plastic & processes
• Technical training on clerk app
• Facilitation of tools of work
• Manage and execute activations & campaigns to improve marketing effectiveness and
• Continuous monitoring & Evaluation
• Audit risks and take mitigation measures to curb the risks return-on-investment (ROI) within all the Agent networks
• Analyze new market trends, business opportunities and market segments in the local landscape.
• Analyze performance of agents and take prompt corrective measures to mitigate against any losses
• Gather market intelligence and report accordingly with proposed mitigation strategies
• Implement customer attraction and retention strategies to improve customer loyalty within the agent network such as Tea Parties, Health days etc..
• Manage service agreements with the agents.
• Negotiate with domestic partners on new and on-going business collaborations.

Key Performance Indicators (KPI’s)

• Number of new agents successfully onboarded
• Number of active agents sourcing at the desired volume threshold
• Delivery of sourced volumes targets in the right product mix as per the budget model
• Supplier acquisition as per targets
• Supplier retention rates above 80% MoM and quarterly
• Supplier satisfaction rate with NPS of 8 and above
• Troubleshooting of Issues & resolution rates as per supplier complaints (must be within 24 hours)
• Channel profitability
• Regional growth rates

Requirements
Qualifications

• Bachelor's degree in Business or equivalent qualification
• Strong proficiency in Microsoft Excel, including data manipulation, formulae, pivot tables, and data visualization.
• 3-5 years experience in managing retail and last mile distribution
• Excellent interpersonal and communication skills
• Proven leadership skills and team management
• Ability to work in a fast-paced team environment
• Ability to collect and report data accurately
• Solid analytical and problem-solving skills, with the ability to extract insights from complex datasets.
• Excellent attention to detail and strong organizational skills to ensure accuracy in data analysis and reporting.
• Effective communication skills, both verbal and written, to present findings and recommendations clearly and concisely.
• Ability to work independently as well as collaboratively in a team environment.
• Honest, independent, proactive and reliable worker