Chief Information Officer at Moi Teaching & Referral Hospital

REF: MTRH/HR/03/10/2025

Job Purpose

• Plan, coordinate, and manage the overall operation of the Information Services. The Director of Information Communication Technology (ICT) will manage all ICT operations, Telephone Exchange Services and Health Records Information Services, be responsible for the IT and computer systems that support Hospital goals. The area of responsibility includes the full range of information systems and determining user requirements, recommending practical solutions, and leading hospital-wide efforts to improve the effective use of technology.
• The officer will oversee the development, implementation, and use of technology throughout the hospital, working closely with management ent and senior officers, system users, vendors and consultants, and the ICT, Health Records and Telephone Exchange department staff to assess and address user and the institution's needs. The officer will be reporting to Chief Executive Officer (CEO).

Duties and responsibilities;

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all ICT systems, including servers, PCs, operating systems, telephones, software applications, health information systems and peripherals in the hospital.
• Overseeing of information communication Technology operations and evaluating them according to established goals;
• Devising and establishing IT policies and systems to support the implementation of strategies set by senior management;
• Analyzing the business requirements of all departments to determine their technology needs;
• Set overall Information Technology security standards, and deploy very skilled human resources to implement and maintained high level layers of IT security across the entire hospital information technology system;
• Provide expertise and support during systems upgrades, installations, conversions and verify required periodic maintenance of computer, health information system and telecommunications hardware;
• Oversee systems development and enhancement and the integration of new systems within existing systems;
• Work with advocacy staff to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation;
• Manage ICT, Health Records Information Services and Telephone Services staff, including, training, evaluation, guidance, discipline and discharge;
• Develop standard operating procedures and best practices, including providing written protocols and guidance to ICT, Health Records Information Services and Telephone Service staff and to end-users;
• Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades;
• Oversee provision of end-user services, including help desk and technical support services;
• Keep current with the latest technologies and determine what new technology solutions and implementations will meet system requirements;
• Develop and implement all ICT, Health Records Information Services and Telephone
• Service policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision;
• Manage servers, security solutions, network hardware and equipment; and
• Manage telecommunications infrastructure and development plans, projects, policies and procedures.

Job Specifications

• Master's degree in any of the following disciplines: Computer Science, Information Technology or Business Information Technology, Health Records and Information Service or any other relevant equivalent qualification from recognized institution;
• Masters of Science in health informatics will be an added advantage.
• Strategic Leadership Development Course lasting not less than six (6) weeks from a recognized institution;
• Specialized Certificate in Computer Applications Packages, Inter Certificate in Computer
• Driving License (ICDL), User Support Specialist (USS), Web design, Graphics design,
• LINUX/UNIX, Microsoft, CISCO and Relational Database Management System (RDMS);
• Must have served in a reputable organization in a Senior Management position for at least five (5)  years;
• Ability to manage multiple concurrent projects and motivate professional staff;
• Excellent organizational skills, with ability to manage multiple priorities;
• Strong interpersonal skills with ability to communicate with a variety of stakeholders.
• Excellent oral and written communication skills;
• Proven critical thinking abilities;
• Ability to communicate technical concepts to technical and non-technical audiences;
• Proven experience in technology infrastructure planning and development;
• Proven leadership experience with evidence of successful project management;
• Proven success in a comparable sized organization in terms of staff, infrastructure and equipment.