Chief Information & Technology Officer at Optiven Limited

Job Purpose Statement:

The job holder has overall responsibility of information and technology for the group covering both hardware and software, including:

• Setting the organization’s technology strategy to support the overall business strategy.
• Leading the commercialization of the software solutions developed.
• Building a high performing and cohesive team.
• Overseeing the day-to-day Operations of IT systems and infrastructure and software development.
• Ensuring data security, system reliability, Cyber Security and compliance with regulations.
• Setting a clear Software development strategy by identifying emerging technologies, that drive digital transformation initiatives that are responsive to market Needs.

Key Responsibilities:

Technology Strategic Leadership

• Set the overall technology strategy for the organization.
• Ensure technology plans support business Strategies.
• Monitor technology trends and finding opportunities for the business.
• Advise the Board and executives on technology direction.
• Collaborate with the CEO and C-suite to align technology with business growth.
• Ensure technology investments deliver value and competitive advantage.

Revenue Generation

• Carry out research from time to time to understand the changes in the market trends and the changes in customer needs.
• Drive software product development to respond to market needs.
• Come up with comprehensive sales strategies that will lead to objectives being achieved.
• Monitoring and evaluation of sales strategies performance
• Achieve revenue targets as agreed for the team
• Ensure timely collections of the customer payments as per schedule.

Team Leadership

• Provide leadership to create a good team environment that motivates and drives maximum productivity.
• Build and lead high-performing and cohesive technology team across key functions.
• Oversee and manage Technology team activities.
• In collaboration with the HR, ensure that the technology team, has clear targets that are in line with the objectives of the company and ensure that each member of staff is clear on their goals and targets for each performance cycle.
• Lead the monthly performance check ins, the quarterly review and half year performance reviews
• Foster a culture of accountability, ethical conduct, and agility.
• Drive succession planning and performance management
• In collaboration with HR oversee disciplinary and grievance management for the team.

IT Infrastructure & Operations

• Manage all internal IT systems, including hardware, software, networks, and data centers.
• Ensure IT systems are secure, reliable, and able to scale as the organization grows.
• Oversee smooth day-to-day IT operations with minimal downtime.
• Implement best practices in system architecture, integration, and IT service management.
• Monitor and improve performance of IT infrastructure to support business needs.
• Ensure IT systems and processes comply with regulations and cybersecurity standards.
• Develop and maintain IT governance, policies, and risk management protocols.
• Oversee business continuity and disaster recovery plans.
• Monitor and manage technology risks.
• Report compliance and risk status to the executive team and Board.

Digital Transformation & Innovation

• Lead projects to modernize systems and improve processes for better efficiency and customer experience.
• Introduce new technologies, such as AI, automation, and cloud solutions, to gain a competitive edge.
• Identify opportunities where technology can streamline operations or create new business value.
• Support teams in adopting new tools and ways of working across the organization.

Budget & Resource Management

• Developing and managing the Technology budget, ensuring spending aligns with business priorities.
• Balance investment in innovation with cost efficiency.
• Review and approve major Technology purchases, vendor contracts, and monitor KPIs for IT operations.
• Allocating resources effectively across projects and departments.
• Oversee vendor relationships, contracts, and technology procurement.
• Tracking performance and measuring ROI on technology initiatives to ensure value.

Stakeholder management & Collaboration

• Build and maintain partnerships with vendors, regulators, and industry stakeholders.
• Promote adoption of digital tools and systems across the organization.
• Facilitate communication between IT and other departments.
• Represent the organization in external technology discussions and collaborations.

Other duties assigned from time to time

Qualification and Experience Requirements:

• Master’s or Bachelor’s degree in Information Technology, Computer Science or related field (MSc preferred).
• Minimum of 10 years in IT leadership, with at least 5 in executive or senior management roles.
• Must be a member of a relevant professional body.

Competency Requirements:

• Business acumen
• Problem solving and decision skills
• Integrity
• Time Management
• Budget Management
• Creative
• Innovative
• Strong leadership skills
• Strong communication skills
• Proactive and results oriented
• Analytical skills
• Critical thinking