Chief Operating Officer at Rose Avenue Group

Job Responsibilities

• Establishes, implements, and communicates the strategic direction of the organization’s operational goals, collaborating with other divisions and departments to carry out the organization’s goals and objectives.
• Provides leadership to ensure all activities are consistent with our goals, guidelines and culture by monitoring trends and evolving our strategy to keep up with changing customer expectations.
• Ensures that departmental decisions, project plans, and budgets such as those for staffing, development, and team execution align across the larger team.
• Identifies, recommends, and implements new processes, technologies, and systems with the goal of improving the use of resources and materials.
• Implement risk management strategies to ensure that the risk carried by the Company is appropriate in respect of the insurance business.
• Maintains knowledge of emerging technologies and trends in insurance and Annuity operations and serves on industry committees to share knowledge and increase the company brand.
• Actively leads in Marketing, Distribution, Operations, Finance, HR, and other key areas to drive overall business results.
• Develops and maintains productivity and quality standards through audit and other review mechanisms to ensure policy, procedures, and objectives are carried out.
• Develops teams and leaders, providing coaching on growth and career planning to aid in succession management.
• Proactively partners with distribution leadership and external agencies to improve presence, solve challenges and gather the feedback to continually improve the customer experience driving critical value creation and competitive differentiation in the marketplace.

Other Requirements

• MBA / Master's degree in a Business-related field from a recognized institution 
• 10 years in insurance/financial sector of which 3 years must be in a senior managerial role
• A track record in developing business models and translating business strategies into operational plans in the financial service sector.
• A deep understanding of leveraging technology and processes to standardize operations, reducing turn-around times on all key business processes.
• A demonstrated track record in optimizing operations to enhance the overall customer experience at all customer contact points.
• A demonstrated ability to be both a change and continuous improvement champion and be able to effectively manage change.
• A strong track record in driving business growth and expansion in an increasingly competitive environment.