Project Systems and Monitoring Evaluation, Accountability and Learning (MEAL) Officer at Christian Blind Mission (CBM)

Responsibilities and Duties

Impact Framework

Support the MEAL Manager to:

• Finalise and define CBM Global’s organisational level standard indicators.
• Develop procedures and guidelines on the correct use of the impact framework.
• Train staff across the Federation on the correct use of the impact framework.
• Oversee and monitor the correct use of the impact framework

Project monitoring, evaluation, accountability and learning (MEAL)

• Provide ongoing backstopping support to project teams on:
  • All aspects related to the impact framework.
  • Project level data collection and storage, to ensure that data related to the impact framework is correctly gathered and stored in NGO Online
  • Issues related to project monitoring and evaluation
• Support the MEAL Manager to:
  • Draft standards, policies, procedures, guidelines and templates related to MEAL.
  • Build understanding of agreed policies, procedures and guidelines across the Federation
  • Oversee compliance to agreed policies and procedures

Federation data and reporting

• Support the MEAL Manager with:
  • Aggregating and analysing data across projects to support learning and for the production of Federation impact reports.
  • Drafting Federation impact reports

Project procedures processes

• Support the ongoing development, updating and improvement of Federation processes, procedures, tools and templates related to project and partner management.
• Build understanding of the processes, procedures, tools and templates across the Federation, with the aim of maximising their effective use and compliance.

NGO online (CBM Global’s project and fund management software)

• As an NGO Online subject matter expert, provide technical support and training to NGO Online users, with a particular focus on project/programme aspects of the system
• Work with users to resolve system problems and issues.
• Develop, update and document NGO online procedures, process guides and user documentation.
• Monitor NGO Online usage and take appropriate action to:
  • Promote its correct and effective use.
  • Ensure information stored in the system is kept up to date
  • Ensure good ‘housekeeping’ and data cleaning
• Support the progressive roll out across the Federation of the full range of NGO Online features and functions
• Receive feedback from NGO Online users on ‘bugs’ and potential system improvements or adaptations
• Interface with the NGO Online software vendors for application bug resolution and application maintenance issues. Jointly oversee the ticket system with the vendor

Safeguarding responsibilities

Knowledge

Understands the incident management framework and their first responder role in recording, responding and reporting incidents.

Understands the survivor-centred approach and how to apply it when receiving a complaint or responding to an incident. Knows local support services available in the community or region, and how to engage them.

Skills

Able to listen and accurately document reported concerns and complaints. Able to respect the confidentiality of safeguarding allegations. Able to appropriately apply the survivor-centred approach.

Behaviours

Treats the survivor and others involved in an incident with dignity and respect.

Be assertive in implementing the initial incident response protocols by gaining the trust and cooperation of parties involved.

Key outcomes expected from this role

• The CBM Global impact framework is effectively rolled out and properly used.
• Good quality project data is available centrally and is used to support learning and to measure organisational achievements and impact
• Good project cycle and MEAL procedures and processes are in place for the Federation, are well understood and are followed.
• Optimum benefit is achieved for all users from the functionality and features of NGO online and the system is consistently used to a high standard

Person Specification

All of the following requirements are essential, unless marked with a * when they are desirable.

CBM Global welcomes applicants from diverse backgrounds and people with lived experience of disability.

Experience and knowledge

• Minimum 3 years’ experience in a similar or related role
• Strong experience in the collection, storage, management and analysis of large volumes of project related data.
• Experience working with project management / data management software packages
• Good understanding and experience of good MEAL practice
• Experience in all aspects of the project cycle, working with logframes and tracking project/programme performance
• Experience developing procedures, guidelines and tools
• Real world, hands on practical experience of measuring outcomes and impact in developing countries
• Experience in training and capacity building
• Experience working with NGO Online*****
• Experience within a Federation structure*****
• Lived experience of disability*****

Skills/competencies/personal qualities

• Proactive and propositional. Able to identify and propose solutions and initiatives that will enhance the work of the Federation
• Ability to work under pressure with minimum supervision
• Flexible and adaptable. Adept at working on multiple things at once and at prioritising
• Highly organised with excellent attention to detail
• Clear and logical thinker
• Numerate, with strong understanding of data and data analysis
• Excellent relationship building skills
• Excellent written and verbal communication
• Fluent in English (written and verbal)

Qualifications

• Educated to degree level or above