Claims Team Lead at Imara Mediplus Medical Centre

JOB SUMMARY

Setting goals and targets, monitoring progress, and providing feedback and guidance to ensure that the kitchen staff is meeting the required standards.

KEY RESPONSIBILITIES

• Coordination of other team members to ensure there is efficiency.
• Act as a liaison between the team and the Head of Department.
• Lead, coach, and mentor claims team to ensure productivity and quality targets are met.
• Assist in conducting regular team meetings and one-on-one sessions to review performance, discuss challenges, and provide feedback while working hand in hand with the Head of Department.
• Oversee the processing of insurance claims with accuracy and in a timely manner.
• Provide regular updates to Head of Department on team's performance, challenges, and progress.
• Assist with the Implementation of quality control measures to reduce errors, denials in claim submissions and backlogs.
• Serve as a point of contact for escalated claims inquiries or disputes, providing timely and effective resolutions by liaising with the Head of Department.
• Assist in orientation and training of new staff and interns when required to.
• Assist the credit team during collections by providing required documents necessary.
• Any other duty as may be assigned from time to time by your immediate supervisor.

QUALIFICATIONS

• Diploma in Business Administration or any other business-related course from a relevant Institution.
• Proven 3 years minimum experience as a Claims Officer in a busy Hospital
• Previous experience in leadership will be an added advantage.

JOB SKILLS

• Good Communications skills
• Leadership skills
• Team Work
• Problem solving skill
• Detail oriented
• Computer skills