Client Project Manager at NTT Ltd

Your day at NTT DATA

• The Senior Associate Client Project Manager is a developing subject matter expert, responsible for leading and directing concurrent client projects classified as standard.
• This role may also be involved in larger-scale projects supervised by a Senior Project and/or Program Manager.
• The primary responsibility of the Senior Associate Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client's support operations).

Key responsibilities:

• Interfaces with all project stakeholders to take projects from original concept through to final implementation.
• Contributes to the pre-sales process by providing proposals.
• Ensures that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction.
• Manages client satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Manages the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achieved.
• Ensures effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Relevant project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Good written and verbal communication skills.
• Ability to work in high-pressure environments.
• Ability to manage urgent tasks simultaneously.
• Some business acumen and commercial skills.
• Passionate, strong initiative, self-driven with a commitment to succeed.
• Some influencing ability whilst taking a collaborative approach.
• Decisive with good attention to detail ability.
• Ability to promote project services to both internal stakeholders and external clients.
• Competent in project change management.
• Familiarity of the industry, domain, or technology related to the client's project.
• Relevant problem-solving and analytical skills to identify and address issues that may arise during project implementation.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in business and / or project management or related field.
• Relevant project management certifications preferably PMP required.
• ITIL certification is beneficial.

Required experience:

• Moderate level project management experience preferably in a multinational professional services environment.
• Moderate level client engagement experience.
• Demonstrated understanding of the project life cycle.
• Demonstrated competency in project change management.
• Moderate level experience managing expectations when balancing alternatives against business and financial constraints.