Client Service Executive at Reelanalytics

Reelanalytics provides comprehensive data-driven solutions encompassing business intelligence, research and advisory services, strategy consulting, and media intelligence. As a Client Service Executive, you will serve as the primary liaison between our clients and our organization.

• The Client Service Executive position combines relationship management, sales, and operational excellence to ensure client satisfaction and business growth. This role demands meticulous attention to detail, superior English communication skills, and the ability to build and maintain strong client relationships.
• This role offers an opportunity to work with cutting-edge analytics tools while contributing to meaningful projects that drive business decisions across Africa.

Essential Skills & Qualities

• Exceptional written and verbal English communication skills
• Strong presentation and report-writing abilities
• Advanced negotiation capabilities
• Natural sales aptitude
• Demonstrated leadership skills Keen attention to detail

Key Responsibilities

• Client Relationship Management
• Develop and maintain long-term strategic relationships with clients.
• Handle all client communications professionally, including queries, complaints, and requests.
• Ensure timely response to client concerns and maintain detailed communication records.
• Business Development and Sales
• Drive revenue growth through strategic upselling of services to existing clients and agencies.
• Manage the complete client onboarding process, including contract execution and LPO acquisition.
• Maintain comprehensive knowledge of the media agency landscape and client portfolios.
• Targeted Consumer Intelligence
• Project and Report Management
• Coordinate with internal teams to establish and communicate report delivery schedules.
• Review client briefs thoroughly and ensure data analysis teams deliver comprehensive reports.
• Conduct quality assurance through careful proofreading of all client deliverables.
• Financial Management
• Ensure timely dispatch of monthly invoices.
• Manage collections within agreed credit periods.
• Obtain necessary approvals for pricing quotations and contract renewals from Business development leadership.
• Product Knowledge and Industry Expertise
• Maintain expert-level knowledge of all Reelanalytics products and services.
• Stay current with media agency developments and account movements. Understand and communicate our competitive advantages effectively.