Clinical Officer – Service Provider at Marie Stopes

Efficient and effective service delivery for up to 20 patients daily in the full range of Marie Stopes services - Responsibilities

• To provide comprehensive client counselling on reproductive health, contraceptive options and general medical services.
• Follow the Kenyan Clinical Guidelines for appropriate management of most conditions and illnesses.
• Based on client history, examination, lab test reports and findings and above all client needs, prescribe appropriate drugs
• Perform appropriate procedures (including Intravenous Therapy, FP Implants, IUD insertion, Pap smear, MVA procedure and PITC.
• Ensure responsible follow up and treatment of complications.
• Avoid polypharmacy or any practice that may bring MSK into disrepute.
• Refer complex clients to the medical officer for Management.
• Ensure all clients are treated with sensitivity, respect, and consideration. If complaints are raised, to be able to effectively manage and resolve them and to promptly refer to the Team Leader if the client complaint continues or is of a serious magnitude.
• Implement a smooth, efficient client flow to minimise client waiting times.
• Liaising with other medical and non-medical staff in the hospital to ensure quality treatment.
• Monitor and evaluate client care continuously and recommend improvements as necessary.
• Provide accurate information to clients, and their families where required, to enable clients to make informed decision about their reproductive & sexual health.
• Ensure client confidentiality is maintained at all times.
• To ensure sufficient supplies are available in the clinic at all times to provide services without disruption, all stocks dispensed are fully accounted for, all stock cards are updated and wastage eliminated.
• Ensure proper and effective use of medical equipment, all equipment maintained in serviceable and working conditions at all times. 

Management and accurate documentation of all services rendered - Responsibilities

• Accurate client records are maintained in both the client record book and daily register.
• Ensure all client information is always kept confidential and stored appropriately.
• Accurate and timely collation of activity data for internal and external reporting purposes.
• Analyse activity trends and ensure performance targets are achieved, pro-actively identifying and implementing opportunities for improvements.
• Making notes and preparing paperwork, both as a legal record of treatment and for the benefit of other healthcare professionals
• Conduct follow ups and reports all complications in writing within or before the end of current duty.
• Assist in the collection of client feedback data.
• Refer clients promptly when needed.
• Ensure accurate client feedback data is collected and disseminated.

Effective participation and support of the centre team both in quality assurance and promotional activities

• Comply with overall quality inputs into service delivery points. Includes running full out-patient clinic and provision of surgical procedures as needed.
• Proper use of medical equipment and supplies and for notifying the Centre Manager of repairs, maintenance or replacements of equipment and instruments.
• Ensure that the highest standards of reproductive health and general clinical services (including HIV/AIDS services) are achieved, as laid down in the Marie Stopes Partnership Manual.
• In collaboration with the Centre Manager and Medical Officer, ensure that the centre complies with MSK policies and protocols for vocal local, infection prevention and emergency preparedness (including resuscitation).
• Report all major and minor incidents within 24 hours.
• Maintain confidentiality at all levels.
• When workload allows actively promote the work of the centre in order to generate demand for the services, eg educational and awareness-raising events.
• Positively promote Marie Stopes Kenya as a leading, quality provider of reproductive & sexual health services.

Qualifications

• Diploma in Clinical Medicine/Surgery from a recognised medical training college.
• Registered by the Kenya Clinical Officers Council and possess a valid practicing license.
• Two years post-training experience providing Clinical services in a busy hospital/medical centre.
• Practical working knowledge of Microsoft office suite

Skills

• Confidentiality
• Client-centred
• Empathy
• Organizational skills
• Communication skills
• Team player