Clinical Quality Assurance Manager at Kenyatta University Teaching, Referral & Research Hospital

V/FT/10/2023

Duties and responsibilities: 

• Assigning, reviewing, and evaluating the work of professional, technical, and clerical staff;
• Interpreting and implementing quality assurance standards;
• Monitoring unusual occurrences, reporting follow-up procedures and report monthly and year-to-date comparisons;
• Revising of record forms and procedures;
• Reviewing quality assurance standards, policies and procedures, and interviews personnel and customers to evaluate effectiveness of quality assurance program;
• Reviewing and evaluating patients’ medical records, applying quality assurance criteria;
• Performing quality-assurance functions to accomplish business coordination, monitoring, and reporting of quality-assurance studies according to the Quality Assurance plan;
• Responsible for knowing current Quality Assurance regulations and informing the Director of any new and/or revised regulations imposed;
• Selects specific topics for review, such as problem procedures, drugs, high volume cases, high risk cases, or other factors;
• Compiling statistical data and writes narrative reports summarizing quality assurance findings; and
• Maintaining current and accurate records of all relevant communications, audits, corrective action plans, and effectiveness.

Minimum Academic Qualifications 

• A minimum period of eight (8) years relevant work experience with at least five (5) years in a supervisory position.
• Bachelor’s Degree in any of the following disciplines; sciences, Economics, Statistics or its equivalent from a recognized institution.
• Master’s degree in Management Health Economics health management with an option in Quality Assurance, Statistics mathematics and or any other relevant program from recognized institution.
• Leadership/Management Course lasting not less than four (4) weeks from a recognized institution.
• Membership to relevant professional body where applicable.
• Proficiency in computer applications.
• Fulfilled the requirements of Chapter Six (6) of the Constitution of Kenya, 
• 2010.

Soft Skills 

• Resource management skills.
• Managing performance and driving for outcomes.
• Effective communication skills.
• Risk management.
• Technical Key Competencies.
• Decision-making and problem solving skills.
• High standards of professional ethics.
• Managerial and administrative skills.
• Leading team.