Cloud Systems Specialist at Medecins Sans Frontieres (MSF)

Tasks & Responsibilities

Systems Management - Azure Cloud & Hybrid Environment

• Design and implement Azure infrastructure, including virtual networks, storage accounts, and virtual machines.
• In collaboration with the IT team, implement and co-manage hybrid Active Directory environments, ensuring seamless integration between on-premises and cloud instances.
• Perform regular system updates and patch management to ensure systems are up-to-date and secure.
• Facilitate, monitor, and control remote access to the servers and end points.
• Collaborate with other MSF sections on opportunities for interoperability that will benefit the hosted staff.
• Develop and automate infrastructure tasks using PowerShell or other scripting languages.
• Identify and recommend appropriate technologies tailored to specific digitization initiatives.
• Identify and implement cost optimization opportunities for our cloud workloads.
• Implement automated infrastructure provisioning and management by Leveraging tools like Azure Resource Manager (ARM) templates, Terraform, and Bicep.

DevOps, Data and Application Integration

• Manage source code repositories using Git and Azure Repos. Implement, configure and manage build and release pipelines, ensuring automated testing and deployment processes by leveraging tools like Azure DevOps.
• Implement field data integration and ETL processes using Azure Data Factory and Azure Synapse Analytics.
• Implement futuristic solutions by leveraging Azure AI and Machine Learning services, IoT solutions, and advanced analytics.
• Manage integrations between the AD and third-party applications. Advise on security in this regard.
• Design, develop, test, and deploy cloud-native applications and services.
• Develop APIs and integrate third-party services into cloud solutions.

Identity and Access Management

• In collaboration with the IT team, develop and operationalize a robust and scalable identity and access management mechanism for both EA and hosted staff.
• Manage application provisioning, instance provisioning, and access management via Single Sign-On (SSO).
• Ensure secure identity management practices, including password management and self-service password reset.
• Together with the IT team, develop an identity approach for hosted staff in consultation with other sections.

Intune and Endpoint Management

• Support the rollout of endpoint solutions via tools such as Intune.
• Create and manage compliance and configuration policies in Intune to manage all devices (apps, updates, software, and security).
• Report on device compliance and advise the infrastructure team accordingly.
• Develop a mechanism for managing devices for hosted staff.

Modern Workplace Initiatives

• Champion modern workplace technologies and practices to enhance productivity and collaboration.
• Drive the adoption of cloud-based solutions and tools that support remote and hybrid working environments.
• Implement and support tools such as Microsoft Teams for communication and collaboration.
• Support Microsoft 365 and SharePoint environments, ensuring optimal performance and user adoption.
• Promote and facilitate digital transformation initiatives within the organization.

Security and Compliance

• Deploy and support security solutions such as Microsoft Defender for Cloud, XDR, Azure Sentinel SIEM Security and Purview.
• Implement and manage security protocols to protect cloud and hybrid environments.
• Conduct regular security audits and assessments to ensure compliance with organizational policies and standards.
• Spearhead Microsoft Azure, Modern Workplace, and security & compliance projects.
• In collaboration with the IT team, implement and manage security protocols to safeguard the organization's IT infrastructure.
• Conduct regular security assessments and audits to identify vulnerabilities and recommend improvements.
• Ensure compliance with relevant regulatory requirements and organizational policies.

Backup and Recovery

• Develop and implement backup and disaster recovery plans to ensure data integrity and availability.
• Perform regular backups and test recovery processes to verify the effectiveness of backup systems.
• Manage storage solutions and ensure adequate capacity for data storage and archiving.

Documentation and Reporting

• Maintain accurate documentation of system configurations, procedures, and IT policies.
• Generate regular reports on system performance, security incidents, and other key metrics.
• Develop and maintain IT operational manuals and guides for system administration tasks.

Technical Support - Provide 2/3rd level support.

Team Leadership & Collaboration

• Work closely with cross-functional teams to ensure the successful implementation and support of IT initiatives.
• Relieve the Infrastructure & Service Desk team lead on the following duties.
  • Network administration.
  • Service Desk supervision.
  • Any other critical duties required for business continuity.

Working Conditions:

• This role may require occasional evening or weekend work to perform system maintenance or address urgent issues. Physical demands include the ability to lift and move computer equipment.

Qualifications

Education & Experience

• Bachelor’s degree in computer science, Information Technology, Electrical Engineering, or related discipline.
• 3-5 years’ experience in the deployment and administration of Modern Workplace & Security solutions.
• Proven experience with Intune, hybrid Active Directory, and Microsoft 365 administration.
• Relevant certifications such as Microsoft Certified: Azure Administrator Associate, Modern Desktop Administrator Associate, and Microsoft Endpoint Manager certifications. Azure Solutions Architect Expert or Microsoft Certified: Security, Compliance, and Identity Fundamentals.
• In-depth knowledge of Azure Active Directory, Conditional Access, MDM, Microsoft 365 Services, PowerShell, and Power Automate.
• Experience with endpoint management technologies including Windows Autopilot, Apple Business Manager, and Android Enterprise.
• Basic understanding of networking concepts, protocols, and services, including VPNs, DNS, DHCP, and firewalls.
• Strong analytical skills and the ability to troubleshoot complex technical issues effectively.
• IT infrastructure support experience is desirable.
• Excellent communication and interpersonal skills for effective collaboration with cross-functional teams and stakeholders.
• Strong project management skills to lead initiatives and drive digital transformation efforts.
• Familiarity with industry standards and compliance frameworks.
• A strong customer service orientation to effectively support end-users and ensure a smooth operational flow.
• Proficiency in scripting languages (e.g., PowerShell, Python) for automation tasks beyond basic infrastructure management.
• Proficiency in programming languages such as Python, Java, .NET, or JavaScript.
• Strong understanding of RESTful APIs, web services, and cloud SDKs.
• Familiarity with DevOps tools and practices.

Competencies

Technical Competencies

• Team player, autonomous, you are passionate about technology, and like to address complex technical challenges.
• Great at organizing, prioritizing and multitasking.
• You can adapt to recent technologies, eager to learn and a strong troubleshooter.
• You are flexible to implement changes while reducing the impact on the activity of our users; working occasionally out of office hours is not an issue.
• You want to keep learning; you are open to sharing your ideas, knowledge, and experience.

Behavioral/General Competencies

• Languages: good command of English is required.
• Knowledge of other international languages (French, Spanish, Arabic…) is an asset
• Commitment to MSF’s principles
• Results and quality orientation
• Service orientation