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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
Responsibilities
- Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
- All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Deliver G4G Transformation
- Lead delivery of G4G transformation across Safety, Workspace and Wellbeing as a driver of commercial intensity and futuristic thinking.
- Translate enterprise strategy into fit-for-purpose workplace, safety and wellbeing models that enable productivity and performance.
- Position Safety, Workspace and Wellbeing as strategic enablers of business performance, employee experience and resilience.
- Drive transformation of workplace and safety practices from reactive to proactive, data-driven and future-fit models.
- Embed a high-performance culture across environments, linking safety, wellbeing and workspace to business outcomes.
- Enable convergence between workplace design, employee experience and digital ways of working.
- Drive adoption of new behaviours and practices aligned to hybrid, agile and AI-enabled work environments.
- Partner with business and HR leaders to ensure transformation initiatives are embedded and sustained across all functions.
- Monitor and track transformation impact, ensuring delivery of measurable improvements in performance, engagement and efficiency.
Integration of AI & Digital-First Safety
- Embed AI and digital solutions to transition safety management from reactive to predictive and preventive .
- Leverage real-time data and analytics to identify risks and drive proactive interventions.
- Introduce intelligent monitoring systems across workplaces to reduce hazardous exposures.
- Drive automation of safety reporting, compliance tracking and risk management processes.
- Enable data-driven decision-making in safety governance and operations.
- Integrate safety systems with enterprise digital platforms for seamless visibility and control.
- Partner with Technology to build AI-enabled safety capabilities aligned to enterprise architecture.
- Continuously evaluate emerging technologies to enhance safety outcomes and efficiency.
- Drive adoption of digital tools across the organization to improve safety awareness and compliance.
Safety, Health & Wellbeing Strategy
- Define and lead the enterprise SHW strategy, positioning safety and wellbeing as core business enablers.
- Institutionalize a proactive, risk-based safety culture embedded in daily operations and leadership accountability.
- Embed safety into business strategy, operations and transformation initiatives across all clusters.
- Drive visible leadership commitment to safety through governance forums, reporting and accountability structures.
- Align safety strategy to CI (commercial intensity) and FT (future thinking) by linking safety to productivity and performance.
- Establish enterprise-wide safety standards, frameworks and policies across all environments.
- Lead continuous improvement of safety maturity using global benchmarks and internal diagnostics.
- Drive integration of wellbeing into performance, engagement and workforce productivity agendas.
- Partner with business leaders to embed safety ownership at all levels of the organization.
Institutionalizing Safety
- Define and lead the enterprise-wide safety strategy, shifting Safaricom from reactive, compliance-driven practices to a proactive, prevention-focused safety culture embedded in daily operations.
- Embed safety as a core business priority by integrating safety considerations into strategic planning, operational processes, and decision making across all functions and levels.
- Drive visible and sustained leadership commitment to safety by equipping leaders with clear expectations, accountability frameworks, and tools to role-model safety-first behaviours.
- Establish and enforce enterprise safety governance, standards, and policies aligned to global best-in-class benchmarks and regulatory requirements, ensuring consistency and rigor across the organization.
- Lead the adoption of leading safety practices, frameworks, and technologies, continuously benchmarking against industry leaders to elevate Safaricom’s safety maturity.
- Design and implement proactive risk identification and mitigation mechanisms, including predictive analytics, early warning systems, and regular safety assessments to prevent incidents before they occur.
- Build organizational safety capability by embedding safety awareness, training, and behavioural programs that empower employees to take ownership of safety in their day-to-day work.
- Partner with business leaders to ensure adequate resource allocation (people, tools, budget) for safety initiatives, ensuring safety is not compromised in pursuit of commercial or operational objectives.
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Monitor, measure, and report on safety performance and maturity through clear metrics and insights, driving continuous improvement and reinforcing a culture of accountability and learning.
Safety Governance, Risk & Compliance
- Own and enforce enterprise safety governance frameworks, ensuring consistency across all sites and operations.
- Lead identification, assessment and mitigation of safety risks across physical and hybrid environments.
- Ensure full compliance with regulatory, statutory and internal safety requirements.
- Establish robust incident management, reporting and investigation frameworks.
- Drive proactive risk management using data, analytics and predictive insights.
- Embed safety assurance processes into business operations and decision-making.
- Oversee audits, inspections and compliance reviews across all locations.
- Strengthen crisis preparedness and response capabilities for safety-related incidents.
- Ensure alignment of safety governance across subsidiaries with Group standards Workplace Experience & Environment.
- Lead the design and delivery of end-to-end workplace experiences across physical and hybrid environments.
- Ensure workplace environments enable productivity, collaboration and employee experience.
- Align workplace design to business needs, customer outcomes and ways of working.
- Embed employee-centric design principles into workplace planning and delivery.
- Drive continuous improvement of workplace experience through feedback and data insights.
- Ensure consistency in workplace standards across all locations and subsidiaries.
- Partner with business leaders to align workplace environments with team performance needs.
- Integrate safety and wellbeing into workplace experience design.
- Enable environments that support innovation, cross-functional collaboration and engagement.
Future Workplace & Hybrid Strategy
- Define and implement future workplace strategy aligned to Agile, AI-first and hybrid ways of working.
- Re-imagine workplace models to support flow-to work, squad-based and cross-functional delivery.
- Align physical spaces with evolving workforce needs and digital collaboration tools.
- Drive workplace innovation to support agility, speed and enterprise productivity.
- Enable seamless integration of physical and digital work environments.
- Partner with Technology to embed smart workplace solutions and digital collaboration platforms.
- Ensure workplace strategy supports talent attraction, retention and engagement.
- Continuously assess and evolve workplace models based on business and workforce trends.
- Position workplace as a strategic enabler of G4G transformation.
Workplace Transformation & Operations
Employee Wellbeing & Medical Scheme Management
- Lead enterprise wellbeing strategy, embedding wellbeing as a driver of performance and productivity.
- Oversee medical schemes, ensuring access, quality of care and cost efficiency.
- Embed intelligent care models using AI and data to enhance employee health outcomes.
- Drive hyper-personalization of medical and wellbeing offerings based on employee segments.
- Leverage data and analytics to optimize medical costs and improve utilization.
- Integrate wellbeing into employee experience, engagement and performance agendas.
- Partner with providers to enhance healthcare delivery and service quality.
- Drive preventive health programs and early intervention strategies.
- Ensure alignment of wellbeing programs with business priorities and workforce needs.
Value Management
- Lead value optimization across workplace, safety and wellbeing investments, ensuring cost efficiency and value for money.
- Drive data-driven decision-making on workspace utilization, medical schemes and wellbeing programs.
- Optimize property footprint and workplace costs while maintaining high standards of employee experience and safety.
- Embed cost discipline and financial governance across safety, workplace and wellbeing initiatives.
- Partner with Finance to align investments with enterprise cost and productivity targets.
- Leverage analytics and AI to identify cost drivers, inefficiencies and opportunities for optimization.
- Balance cost efficiency with employee experience, ensuring sustainable and impactful investments.
- Continuously benchmark against industry best practices to drive efficiency and effectiveness.
- Deliver measurable ROI on workplace, safety and wellbeing programs aligned to business outcomes.
Property Portfolio & Cost Optimization
Hyper-Personalization of Medical Scheme
- Lead the design and delivery of an AI-enabled, hyper-personalized medical scheme that tailors healthcare solutions to diverse employee segments.
- Leverage real-time data, predictive analytics and AI to anticipate health risks, optimize interventions and improve employee health outcomes.
- Shift medical scheme management from reactive claims-based models to proactive, preventive and intelligence-led care.
- Segment the workforce based on health needs, demographics and risk profiles to deliver targeted, personalized healthcare solutions.
- Partner with medical providers, insurers and digital health platforms to embed intelligent care pathways and digital-first health services.
- Drive cost optimization through data-driven utilization management, fraud detection, preventive care and early intervention strategies.
- Integrate wellbeing programs (mental, physical, financial) with medical schemes to deliver a holistic, employee-centric care model.
- Enable employees to access personalized health insights, recommendations and services through digital platforms and AI-enabled tools.
- Track and optimize scheme performance through advanced analytics, ensuring improved health outcomes, employee experience and cost efficiency.
Agile Ways of Working within People
- Enable adoption and maturity of agile ways of working within the Safety, Workspace and Wellbeing function.
- Embed agile principles into operating models, including prioritization, sprint-based delivery and continuous improvement.
- Design and implement fit-for-purpose structures, roles and governance to support speed and cross functional delivery.
- Enable the function to operate as a responsive, service-oriented and business-aligned capability.
- Drive collaboration across HR, Technology, Facilities and business teams to deliver integrated workplace solutions.
- Build capability within the function to operate effectively in agile and hybrid environments.
- Embed performance management practices that reinforce accountability, delivery and outcomes.
- Leverage agile methodologies to continuously improve workplace, safety and wellbeing services.
- Track and improve delivery effectiveness using agile metrics and insights.
Policy, Standards & Compliance Frameworks
- Define and govern enterprise policies across safety, workplace and wellbeing.
- Ensure consistency and alignment of policies across business units and subsidiaries.
- Drive compliance with internal standards and external regulatory requirements.
- Regularly review and update policies to reflect evolving business and regulatory needs.
- Embed policies into day-to-day operations and decision-making.
- Drive awareness and adoption of policies across the organization.
- Establish monitoring and enforcement mechanisms for policy compliance.
- Align policies with global best practices and industry standards.
- Support audits and governance reviews through robust policy frameworks.
Subsidiary Oversight, Governance & Enablement
- Provide strategic oversight of safety, workplace and wellbeing across subsidiaries.
- Ensure alignment to Group standards, frameworks and governance requirements.
- Support subsidiaries in building capability across SHW and workplace management.
- Drive consistency in safety, workplace and wellbeing practices across markets.
- Monitor subsidiary performance through governance forums and reporting structures.
- Share best practices and drive continuous improvement across subsidiaries.
- Provide advisory support on complex safety, workplace and wellbeing matters.
- Ensure subsidiaries are equipped to meet regulatory and compliance requirements.
- Strengthen Group-wide capability and maturity in SHW and workplace practices.
Core competencies, knowledge and experience:
Customer Obsession
- Deepen team connection to our customers and communities.
- Foster authentic relationships with customers and partners that build trust.
- Explicitly take customer-centric decisions and take personal ownership to achieve results.
- Simplify processes through digitalization and promote a digital mindset and digital first customer experience.
- Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.
Purpose
- Create an inspiring vision for your team to drive strategy and performance.
- Show ambition and courage, empowering others to go beyond the plan.
- Bold and challenge teams to reimagine how things are done.
- Prompt new thinking and ideas by asking “what if” questions.
- Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.
Innovation
- Create psychological safety so everyone can have an impact.
- Fuel innovative ideas from others and test them to enable growth.
- Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
- Share your ongoing learning and personal purpose with others.
- Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency
Collaboration
- Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
- Actively collaborate to break silos and hold your team accountable to do the same.
- Develop others to make the most of their talents and coach them to take ownership to get things done.
- Create an inclusive environment ensuring the safety and wellbeing of others. Live our Purpose and demonstrate the highest Standard of integrity.
Qualifications
- Bachelor’s degree in Occupational Health & Safety, Environmental Health, Engineering, Facilities Management, Business Administration or a related field
- Master’s degree in Occupational Health & Safety, Business Administration or a related discipline is an added advantage
- Professional certification in Health & Safety (e.g. NEBOSH, IOSH or equivalent) is required
- Demonstrated experience in leading enterprise-wide safety, health and workplace functions within a large, complex organization
- Strong expertise in safety governance, risk management and regulatory compliance frameworks
- Proven experience in workplace and facilities management, including property portfolio oversight and vendor management
- Experience in designing and delivering workplace strategies, including hybrid and future-of-work models
- Strong understanding of occupational health, employee wellbeing programs and medical scheme management
- Experience managing medical insurance providers, benefits design and healthcare cost optimization
- Proven experience in policy development, governance and compliance management
- Strong financial acumen with experience in budget management, cost optimization and property-related financial planning
- Experience working across multiple locations or subsidiaries, ensuring consistency of standards and practices
- Strong analytical capability with ability to interpret safety, cost and workplace data to drive decision-making
- Demonstrated ability to engage and influence senior stakeholders across HR, Finance, Technology and Operations
- Knowledge of local regulatory requirements related to workplace safety, health and environmental standards
- Relevant certifications in facilities management or workplace strategy (e.g. IFMA) are an added advantage
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