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  • Posted: Apr 11, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Ilara Health brings accurate and affordable diagnostics to the 500 million people in Africa who today struggle to access a simple blood test. We distribute low-cost, AI-powered diagnostic devices directly to primary care doctors in peri-urban and rural clinics, where the availability of common diagnostics is very poor. Our proprietary software integrates ...
    Read more about this company


    Collections Associate

    The role

    The Collections Associate is responsible for managing and collecting accounts receivables. They will be responsible for contacting customers who have outstanding payments, negotiating payment arrangements, and maintaining accurate records of all interactions.


    • Keep accurate records of all collection activities
    • Contact customers with outstanding payments via phone, email, or any other communication channel provided by the company
    • Negotiate payment plans and arrange for payment of outstanding balances
    • Monitor payment arrangements and follow up with customers as necessary
    • Provide exceptional customer service and handle customer complaints and inquiries on payments
    • Identify and escalate non performing accounts as per the escalation policy
    • Adhere to all company policies and procedures related to collections
    • Collaborate with Commercial and Operations teams to ensure prompt resolution of payment related issues.
    • Conduct field visits where necessary as per the credit and collections policy
    • Meet or exceed collection targets and goals


    • Bachelors degree in a business or related field
    • 1-2 years of experience in collections or a related field
    • Proficient in CRM system e.g Hubspot, Zoho, Hudo, Microsoft Office, Google Suite etc

    Who You Are

    • Excellent communication and negotiation skills
    • Strong attention to detail and ability to manage multiple tasks simultaneously
    • Ability to work independently and as part of a team
    • Ability to maintain a positive attitude and work well in a fast-paced environment

    Method of Application

    Interested and qualified? Go to Ilara Health on to apply

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