Community Engagement Manager at Medecins Sans Frontieres (MSF)

Objective of the Position:

Establishing a regular participatory dialogue with key stakeholders (different segments of the community, patients, staff, MoH), involving them in the definition of problems and identification of potential solutions- as an ongoing process, contributing to the improvement of services and feeding into the strategic choices of the team.

Responsibilities include, but are not limited to:

• Co-Defining and updating the Community and Patient Engagement (CE and PE) strategy with key stakeholders, taking into account the cohesiveness between CE/PE strategy and key project components (e.g., Health promotion, crisis surveillance, medical and non-medical packages/activities, participation/feedback from communities)
• Ensure ongoing dialogue with the communities/patients and caregivers: Involve the community in the identification of priorities, the definition of problems, and the identification of potential solutions ensuring that the perspectives of the various segments of the population are taken into account
• Identify segments of the community with critical needs (assistance and protection);Identify and address barriers of access of all segments of the community to MSF services. Ensure the cultural adaptation and the local relevance of the MSF response.
• Regular collaboration with the MTL and MSF medical team, to ensure the optimum delivery of Health promotion and education activities throughout the continuum of care
• Supervising the CE/HP team and their activities, reporting, adapting format and content when necessary in close collaboration with medical and logistical teams. Planning and supervising the HR associated processes (recruitment, training, evaluation, development and internal communication) of the CE / HP staff of the project.
• In collaboration with Project Coordinator, liases with other relevant actors: strengthen the referral and linkage network: meet and map different actors within the community who can address specific issues through partnership; Ensure the documentation and timely analysis of key information gathered through engagement with stakeholders
• Patient safeguarding: develop and systematically communicate prevention messages on patient safeguarding as part of all community and patient engagement activities
• Organize and participate in trainings on patient/community led advocacy. Follow up with communities and patients on ongoing advocacy actions
• Closely work with Mobile Health Activity Manager on the definition and implementation of the DSDM for Chronic Disease taking into account the needs of the patients and capacities of the communities
• Support the Mental Health and Psycho Social Support supervisor for linkage with communities for patients needing/enrolled in social support programs

Requirements:

Education

• University degree in social sciences, social communication, health promotion or related studies or sufficient relevant work experience in community engagement and/or project management.

Knowledge & Experience

• Mandatory: Minimum of at least 2 years working experience in related jobs (community engagement/ project coordination /social research). Experienced in front line community relations, with a hands-on approach to engaging with a wide range of stakeholders and a track record in resolving issues. Demonstrable background in the development of strategies and workplans.
• Essential: Experience in quantitative and qualitative data analysis. Must be proficient in use of computers and MS Office.
• Desirable: experience in Human Centered Design

Languages

• Fluency in English and Kiswahili

Competencies

• People Management and development, Commitment to MSF principles, Behavioural Flexibility, Results & Quality Orientation, Teamwork & Cooperation, Curiosity to explore complex concepts and to learn new skills and perspectives

Deadline for application: 19th Dec 2022