Community Manager at African Development Solutions (Adeso)

SPECIFIC ROLES AND RESPONSIBILITIES

The main responsibilities of the Community Engagement Manager including:

• Leading the development of the strategy for growing KujaLink member community with support from the team of Community Facilitators and engagement with the KujaLink leadership team
• Overseeing community engagement facilitators whose main job is to source, recruit, onboard and support new users from existing networks and partners as well as new partners
• Engaging and retaining current community members
• Learning from the member community to adjust and revise the strategy as the community grows and working with the platform development team to make adjustments to the platform.
• Work with the KujaLink team to develop and implement the KujaLink online community engagement strategy - defining the approach, discussion and communication activities, and responsibilities of team members and platform users.
• Work with community facilitators to recruit and welcome new members to the KujaLink platform - ensuring they understand and can make use of all the features including develop and update onboarding materials, including guide, graphics, and video(s).
• Post as a brand ambassador and implement the strategy to develop the community including participating in discussions, finding new users and listening to the current ones.
• Work with the team to develop and measure metrics to understand Community Growth and Evolution;
• Understand the needs of users over time and develop strategies for retaining users;
• Engage with the KujaLink development and user experience team to ensure user feedback is captured. Support the team in managing the platform User Support discussion forum.
• Support development of internal community management processes and guide for future managers.

SKILLS AND QUALIFICATIONS

• Degree, certificate, training or coursework in communications, journalism, public relations, marketing, business, or a related field
• Significant and relevant years in the social sector (5+)
• Demonstrated experience supporting online community platforms
• Experience working remotely and coordinating activities across multiple time zones
• Background in support-related field such as communications, PR, social media with the ability to interact with people online and understand how online trust works
• Extremely strong written communication skills and ability to communicate ideas and concepts digitally. Ability to create content and work with others to create content.
• Comfortable with using a very wide range of digital platforms (email, Slack, Twitter, Whatsapp, Zoom, Wordpress) and experience with a range of online community platforms (Facebook, Linkedin)
• Digitally savvy and able to keep up with the activity on the platform
• Flexible and adaptable with a high level of empathy and the ability to connect with users
• Fluency in English required, competency in French, Arabic or Spanish desired
• Must come from a country supported by the platform (non OECD DAC countries)