Community Manager & Content Creator at Morsan HR Consulting

Our client is a rapidly growing mobile phone company in Kenya, renowned for offering innovative smartphones, accessories, and exceptional customer service. The company is seeking a skilled Community Manager & Content Creator to join their team. This role combines community management and content creation, focusing on building relationships with customers, maintaining an active brand presence across platforms, and creating compelling, on-brand content.

Key Responsibilities

Community Management

• Develop and execute strategies to build and nurture an engaged online community across various social media platforms (Facebook, Instagram, Twitter, TikTok, etc.).
• Respond to customer inquiries, feedback, and concerns promptly, maintaining a professional and positive tone.
• Foster an active, supportive community by encouraging user-generated content, facilitating conversations, and increasing brand interaction.
• Monitor community sentiment and trends, gathering insights to enhance the customer experience and inform brand strategies.
• Collaborate with customer service teams to resolve issues efficiently, ensuring customer satisfaction.
• Track community engagement metrics, providing regular reports and recommendations for improvement.

Content Creation

• Create high-quality content (graphics, videos, posts, and stories) that aligns with the brand’s voice and engages the target audience.
• Develop content strategies and calendars for consistent, on-brand posts that reflect the company’s initiatives, products, and values.
• Produce creative content for social media platforms, including product showcases, behind-the-scenes footage, customer stories, and influencer collaborations.
• Work closely with the marketing team to ensure content supports overall campaigns and objectives.
• Capture, edit, and optimize multimedia content for maximum engagement and reach.

Requirements

• Bachelor’s degree in Communications, Marketing, Public Relations, or a related field.
• 3-5 years of professional experience in community management and content creation,preferably within the Kenyan market or the tech industry.
• Expertise in social media management, content creation tools, and community engagement best practices.
• Excellent writing, editing, and communication skills, with the ability to produce engaging content for diverse audiences.
• Strong creativity and the ability to develop original content that aligns with brand identity.
• Proficiency in visual content creation, including video production, photography, and graphic design.
• Ability to analyze community engagement and content performance to optimize future strategies.
• Knowledge of the mobile phone industry or technology is a significant advantage.
• Strong understanding of Kenyan consumer behavior and digital trends.