Community Manager-Tech at Savannah Informatics

Job Description

As a Community Management  professional, you'll be an integral part of our developer-focused team. Your primary mission is to build strong relationships with developers, foster a vibrant developer community, and ensure their success when using our products and services. You will be a bridge between our development teams and the external developer community, advocating for their needs and helping them navigate our platforms.

If you're dedicated and ambitious and have a solid background in software engineering we’d like to hear from you!

Responsibilities 

This individual will be responsible for:

​Community Engagement:

• Act as a friendly and knowledgeable point of contact for developers, responding to their questions, concerns, and feedback through various communication channels, including forums, social media, and email.

Technical Support:

• Provide technical assistance to developers by understanding their issues and collaborating with internal teams to resolve problems. Offer guidance, code samples, and solutions to help developers make the most of our APIs and tools.

Content Creation:

• Produce and curate developer-focused content, such as blog posts, tutorials, documentation, and video guides, to help developers learn and succeed with our products and services.

Advocacy and Feedback:

• Represent the voice of the developer community within the company, advocating for their needs, and providing valuable feedback to improve our offerings.

Events and Outreach:

• Organize and participate in developer events, webinars, hackathons, and conferences to promote our products and services, and engage with developers in person or virtually.

Monitoring and Reporting:

• Keep a pulse on developer sentiment and trends, track key performance metrics, and create reports to inform decision-making within the company.

Software Development:

• Ongoing maintenance of the developer relations website and content management system

Skills

The ideal candidate for this position should have the following:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong passion for technology and a desire to work with and support developers.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
• Knowledge of NextJs and experience with headless Content Management systems
• Strong knowledge of REST and GraphQL APIs
• Ability to work collaboratively with cross-functional teams.
• Self-motivated, organized, and able to manage multiple tasks simultaneously.
• Previous experience in customer support, technical writing, or community management is a plus but not required.

Are you the one we are looking for?

• We are looking for motivated and independent-thinking developers. The ideal candidate for us is a quick learner, able to pick up the nuances of a complex domain fast. They are intellectually curious and have done many interesting things.
• We are open to candidates with “unconventional tech” backgrounds e.g. self-taught developers with degrees in electrical engineering, mechanical engineering, pure mathematics or statistical degrees etc. If you believe that you have serious and relevant skills (despite your unconventional background), demonstrate possession of the skills we need, have a winning attitude, and have the ability to learn fast, then we would like to hear from you.
• Our culture is informal but fast-paced. We value rapid feedback, and speak freely, with team members’ input valued the same regardless of their rank. We expect anyone joining us to be comfortable with our pace and frank style of communication.

Benefits 

• Great mission and company culture 
• Impact work across the Healthcare sector 
• Growth Opportunities 
• Market Competitive Salary 
• Health and Medical benefits package