Community Service Assistant , Program Implementation at Evidence Action

Job purpose

Community Service Assistant (CSA) position is primarily field-based position that plays an important role as an interface between the Safe Water Now program and communities served with dispensers. This position ensures a sufficient and uninterrupted supply of chlorine and service & maintenance of the installed chlorine dispensers. This in turn enables the community to successfully access and use the dispensers throughout for improved community health.

Duties and responsibilities

• Conducting dispenser hardware service and maintenance through regular spot checks to ensure  proper functioning
• Installing chlorine dispensers whenever necessary, in line with the organization’s protocols/specifications and guidelines.
• Delivering chlorine to various chlorine dispensers located at water points by use of motorcycles.
• Ensure safe handling and accountability of chlorine and dispenser stocks in the store/office and to the designated sites.
• Proper Record Keeping by completing relevant forms/documents/records that are important in inventory
• Engaging the target community to promote dispenser usage and handle any/all possible challenges and report the same to the supervisor.
• Collecting all field data for program assessment and accountability, by use of smartphones
• Maintaining good integrity and stewardship of the Organizational assets assigned to you for work execution 

Key Performance Indicators

• All assigned dispensers must remain functional in usable condition all the time.
• Maintain an uninterrupted supply of chlorine to all assigned dispensers throughout the year.
• Maintain good rapport with the target community, ensuring it is well engaged , embraces the chlorine dispensers, and keeps using these for improved health.
• Program data is collected within the provided guidelines and shared with the supervisor for the next action
• The dispenser empty rates and all noted/reported dispenser issues are addressed within the stated timelines.

Requirements

• Minimum KCSE graduate C- grade and at least a Certificate in Community work, Community Development, Social work, Project Management, Communication, or equivalent.
• 1-2 years experience working with communities or social enterprises/NGOs.
• Motorcycle riding skills/experience with a valid Class A riding license from a recognized driving school is a MUST.
• Certificate in computer skills in  MS Office suite.
• Stock management experience/qualifications are an added advantage.
• The applicants should be fluent in English, Kiswahili

Required Competencies and Attributes

• Excellent communication skills and good public relations
• High level of discipline and good character while engaging with the community and their leaders, program teams, and managers.
• Community service attitude/ Passion to work in a rural community setting
• High level of integrity and stewardship
• Teamwork. Embraces teamwork and aspires and supports the ideals of working in a teamwork environment as a team champion
• Good computer skills, data entry and management skills
• Attitude. Positive attitude to work and to develop in a fast paced work environment